About this role
Inova is looking for a dedicated Patient Access Associate to join the team. This role is full-time Monday through Friday ONSITE
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Job Responsibilities
- Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
- Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
- Case Management Tasks: Notifies case managers and documents referrals.
- Financial Counseling: Provides estimates and collects payments.
- Insurance & Contract Coordination: Verifies basic eligibility and coverage.
- Inquiries & Patient Concerns: Answers routine questions and escalates issues.
- Transport: Requests routine transport and confirms details.
- Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
- Utilization Review Coordination: Flags cases needing review.
- Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- May perform additional duties as assigned.
Additional Requirements
- Education - High school or GED
Preferred Qualification:
- Call Center Experience