Internal Systems Engineer / Manager

ImagineX Digital is a tech company that deploys AI-assisted teams to build and secure mission-critical enterprise solutions with our clients – spanning software, data, and AI. Structured like a software company, not a traditional consultancy, we blend deep technical expertise with authentic values, achieving world-class satisfaction (NPS 91). Our dedicated teams specialize in software, data, and AI across the U.S. and LATAM, bridging the gap between boutique agility and enterprise scale.

This is a full-time, Columbus, OH–based position that requires onsite visits with the client 5 days a week.
ImagineX is seeking a Senior Internal Systems Engineer / Manager to lead the administration, integration, and optimization of our enterprise corporate systems and SaaS applications. In this role, you will oversee the core third-party tools that power our business operations—including Workday, PeopleSoft, SAP Fieldglass, and related enterprise software. The ideal candidate combines hands-on technical configuration experience with strong vendor management, process automation, and cross-functional leadership across HR, Finance, and Operations teams.
## Key Responsibilities

1. Enterprise Application Management & Administration

- Own the administration, configuration, and day-to-day operations of key internal SaaS and vendor applications (Workday, PeopleSoft, SAP Fieldglass, etc.).
- Monitor platform health, manage release updates, and ensure business continuity across core operational systems.
- Manage user access, security roles, and compliance frameworks across all internal platforms.

2. Vendor Systems Integration & Workflow Automation

- Design, build, and maintain secure integrations and APIs connecting third-party platforms with internal databases and reporting tools.
- Streamline business processes through automated workflows, reducing manual effort in data entry, onboarding, billing, and resource management.

3. Business Analysis & Stakeholder Alignment

- Partner with cross-functional leaders (HR, Finance, Legal, Operations) to gather requirements and translate business needs into scalable system solutions.
- Evaluate external vendor software, conduct capability gap analyses, and manage third-party vendor relationships and service-level agreements (SLAs).

4. Continuous Improvement & Onsite Support

- Serve as the senior escalation point for tier-3 platform issues, working directly with vendor support teams and onsite stakeholders to ensure rapid resolution.
- Provide daily, direct engagement and operational alignment with client teams onsite.
- Develop standard operating procedures (SOPs), system documentation, and end-user training to drive tool adoption across the organization.

Required Experience:

- 10+ years  of progressive experience in enterprise application management, internal systems administration, or IT operations.
- Core Platform Experience:  Deep hands-on experience administering and integrating enterprise SaaS/vendor solutions such as  Workday ,  PeopleSoft ,  SAP Fieldglass , or similar HRIS/ERP/VMS platforms.
- Integration & Automation:  Experience with REST/SOAP APIs, iPaaS frameworks, data mapping, and workflow automation.
- Vendor & SLA Management:  Proven track record working with third-party software vendors, managing license usage, and tracking SLA performance.
- Cross-Functional Collaboration:  Strong business analysis skills with the ability to bridge technical requirements with business unit leaders (HR, Finance, Procurement).
- Security & Governance:  Understanding of role-based access control (RBAC), data privacy standards, and regulatory compliance within corporate software ecosystems.

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This role is based in the US and only open to citizens and permanent residents of the US who do not require visa sponsorship.