About this role
POSITION OBJECTIVE:
The CSR oversees daily customer accounts, order processing, customer-specific inventory requirements,
reporting, pricing, project coordination, and quality-related activities. Acting as the primary liaison
between customers and internal SupplyOne departments, the CSR ensures customer needs are clearly
understood and effectively met.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer & Account Management
Manage daily customer account activities and build effective working relationships with
SupplyOne personnel.
Use independent judgment and discretion when addressing customer matters.
Investigate and resolve customer inquiries and service issues.
Order & Project Coordination
Prepare customer quotes, proposals, and pricing information.
Process customer orders, change requests, and supporting documentation.
Monitor production schedules and expedite orders to meet delivery requirements.
Track shipments and coordinate deliveries to meet customer needs.
Inventory & Reporting
Partner with purchasing to manage customer-specific inventory.
Prepare reports and maintain records for customer orders, inventory, projects, and account
activity.
Review purchase orders for accurate pricing, specifications, and delivery requirements.
Administrative & Systems Support
Maintain accurate files, records, and supporting documentation.
Use Amtech, Microsoft Office applications, and other business systems to complete assigned
responsibilities.
Complete other duties and special projects as assigned.
Qualifications
QUALIFICATIONS AND REQUIREMENTS:
Strong written and verbal communication and customer service skills.
Excellent organizational and problem-solving skills.
Ability to analyze information and make sound business decisions.
Basic math skills, including pricing and profit calculations.
Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Ability to manage multiple priorities accurately and with strong attention to detail.
PHYSICAL DEMANDS:
This role is primarily office-based, with occasional exposure to warehouse, manufacturing, and
distribution operations. It may require sitting, standing, walking, and using standard office equipment.
WORK ENVIRONMENT:
This office-based role requires regular interaction with customers and employees and occasional entry
into manufacturing, warehouse, and distribution areas. Employees must follow all applicable safety
procedures in operational environments.
SupplyOne Core Values (Behaviors and values that are essential to be successful in our environment)
People First - Fosters culture that prioritizes trust and respect, focuses on well-being, growth and
development of employees, emphasizes collaboration and honest, open and direct
communication, is accountable for actions
Unique Customer Solutions - Listens to customers and understands their unique needs, goes
above and beyond to deliver innovative customer solutions, demonstrates an entrepreneurial
mindset
Passion to Serve - Responds quickly to customer needs, delivers on commitments, exhibits a
sense of urgency, demonstrates a commitment to making a positive impact on customers,
employees and communities, embraces empathy, integrity and compassion in all interactions
Agility - Quickly adapts to changing customer needs and market dynamics, demonstrates and
encourages creativity, flexibility and intelligent risk taking, embraces forward progress and
change, open to new ideas
Growth Focus - Results driven, continuously drives profitable growth, not satisfied with status
quo, continuously seeks improvement, embraces stretch goals