About this role
What We're Looking For
High-Rise HOA Expertise
- 8–10+ years of progressive HOA/high-rise residential property management experience strongly preferred.
- Experience managing a large, complex, luxury residential community.
Business & Financial Acumen
- Strong understanding of budgets, financial reporting, reserves, forecasting, contracts, and cost controls.
- Experience managing $7M+ operating and reserve budgets preferred.
Luxury Hospitality Experience
- Luxury hotel, resort, private club, or other high-touch service experience strongly preferred.
- Understanding of service standards, discretion, responsiveness, and creating an exceptional resident experience.
People Leadership
- Proven success recruiting, coaching, mentoring, and developing high-performing teams.
- Ability to create accountability while building trust and engagement.
Executive Presence
- Polished communication and presentation skills.
- Ability to effectively partner with Board members, homeowners, executives, attorneys, consultants, vendors, and onsite teams.
- Strong emotional intelligence, judgment, problem-solving, and conflict-resolution skills.
Key Responsibilities
Leadership & Board Relations
- Serve as the Board of Directors' primary advisor and strategic partner.
- Provide thoughtful recommendations and sound judgment on operational, financial, capital, and community matters.
- Prepare and present management reports, budgets, financial information, and strategic recommendations.
- Attend evening Board meetings and special events as needed.
- Build trusted relationships with Board members, homeowners, residents, vendors, and community partners.
Operations & Resident Experience
- Oversee daily building operations, resident services, amenities, facilities, and onsite staff.
- Maintain high standards of luxury service and operational excellence.
- Address complex homeowner concerns with professionalism, discretion, and sound judgment.
- Identify opportunities to improve resident experience, efficiency, and overall property performance.
Team Leadership & Development
- Lead, coach, mentor, and develop a high-performing onsite team.
- Establish clear expectations, accountability, and performance standards.
- Build a collaborative culture focused on service excellence and continuous improvement.
- Identify and develop emerging leaders and talent.
Financial & Business Management
- Oversee $7M+ operating and reserve budgets .
- Partner with the Board on budgeting, forecasting, reserve funding, and long-term financial planning.
- Monitor financial performance, expenses, and cost controls.
- Translate financial information into clear business recommendations.
Capital Projects & Complex Issues
- Oversee major capital improvements, repairs, preventative maintenance, and long-term building planning.
- Manage projects, vendors, consultants, budgets, and timelines.
- Coordinate responses to HOA litigation, construction/structural defect matters, insurance issues, and other complex technical or legal challenges.
- Identify operational risks and develop proactive mitigation strategies.
Vendor & Contract Management
- Negotiate and oversee vendor contracts and service relationships.
- Monitor vendor performance, quality, responsiveness, and cost effectiveness.
- Ensure vendors meet established service standards and contractual obligations.
Required Skills /Abilities
- 8–10+ years of HOA/high-rise property management experience preferred.
- Experience with luxury residential or similarly complex properties.
- Experience with capital projects, building operations, vendor management, and long-term planning.
- Experience working with Boards of Directors and sophisticated resident populations.
- HOA litigation, construction defects, or structural issue experience preferred.
- Bachelor's degree preferred.
- CMCA required; PCAM preferred.
- Proficiency with property management software and Microsoft Office.
- Ability to attend evening Board meetings and special events as needed.
Education / Certification
- Minimum of a high school diploma or equivalent. Bachelor’s degree preferred.
- CMCA certification preferred or the ability to obtain within 6 months of employment.
Why Join Action
- Industry-leading training and professional development
- Strong leadership support and a collaborative environment
- Opportunity to manage one of the premier luxury communities in Los Angeles
- Competitive compensation and comprehensive benefits
- Award-winning company culture—2025 Great Place to Work Certified
Why You'll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.