CVP, Digital Service Portfolio Governance - 94876

Location Designation:  Hybrid - 3 days per week

Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you’re directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.

Role Overview

The Corporate Vice President, Digital Service Portfolio Governance is responsible for operationalizing the Digital Service strategy by establishing the governance, planning discipline, and operating rhythm needed to drive alignment, transparency, and execution across the Digital Service portfolio.

Reporting to the Head of Digital Service Strategy & Enablement, this role serves as a central integrator of planning and execution across Digital Service. The role provides leaders and enterprise stakeholders with clear visibility into progress, dependencies, risks, tradeoffs, and outcomes.

Working across Service and business teams, this role brings structure to complex, cross-functional priorities and enables timely, informed decision-making. Through strong portfolio governance, disciplined planning, and matrixed influence, the role helps ensure Digital Service operates efficiently

What You'll Do

- Lead portfolio governance and prioritization: Establish and manage governance frameworks, forums, escalation paths, intake processes, and decision criteria across the Digital Service portfolio, enabling consistent evaluation, sequencing, and advancement of business, compliance, and strategic priorities.
- Drive portfolio planning and transparency: Integrates strategic priorities into integrated portfolio plans and provide standardized reporting, dashboards, and executive materials that give leaders clear visibility into progress, investments, risks, dependencies, and tradeoffs.
- Establish the Digital Service operating rhythm: Lead the planning and coordination of key organizational and enterprise cadences, including leadership forums, summits, quarterly business meetings, and other critical business moments, reinforcing consistency in priorities, messaging, and execution expectations.
- Enable executive decision-making: Synthesize complex inputs from across Service Value Streams and enterprise partners into clear insights and recommendations, proactively identifying risks, dependencies, and investment implications to support timely senior leadership decisions.
- Drive cross-functional integration and execution: Serve as a central connector across Digital Service, Service Opeations, and business stakeholders, facilitating planning and resolving cross-functional dependencies so initiatives are executed as integrated solutions and deliver intended business outcomes.

What You'll Bring

Required Skills

- 12+ years of experience in portfolio management, strategic planning, digital transformation, large-scale operations, or a related discipline, with demonstrated experience translating strategy into coordinated execution.
- Deep knowledge of portfolio governance, operating models, planning disciplines, intake and prioritization practices, and decision frameworks within complex organizations.
- Demonstrated ability to lead complex, cross-functional initiatives and drive measurable outcomes through influence in highly matrixed environments.
- Strong analytical and problem-solving capabilities, with the ability to synthesize complex information, identify interdependencies and risks, evaluate tradeoffs, and develop clear recommendations for senior leaders.
- Exceptional executive communication and stakeholder management skills, including the ability to translate complex concepts into concise, actionable insights and influence decisions across Service, Technology, and business teams.
- Bachelor's degree or equivalent relevant professional experience, combined with the judgment, business acumen, and organizational skills needed to manage multiple enterprise priorities with a high degree of independence.

Preferred Skills

- Experience supporting digital service, customer experience, technology, or enterprise transformation portfolios within a large, complex organization.
- Experience developing executive-level portfolio reporting, dashboards, governance materials, and decision-support frameworks.
- Demonstrated ability to improve portfolio management practices, operating rhythms, or governance processes to increase organizational transparency, alignment, and execution effectiveness.

Pay Transparency

Salary Range: $125,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note : This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.  Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the  Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the   Careers   of www.NewYorkLife.com .

​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 94876