Inside Sales / Warehouse Operations Associate

Inside Sales / Warehouse Operations Associate

Join our team in a dynamic sales and customer service role!

Are you passionate about plants, turf, or pest control—and love helping others succeed? BWI is looking for an Inside Sales / Warehouse Operations Associate who can bring industry knowledge and top-tier customer service to a fast-paced sales environment.

In this role, you wont just be answering phones—youll be the go-to resource for BWIs customers and sales team. Whether its guiding product usage, promoting new items, or solving challenges, your voice will make a difference.

What You'll Be Doing

- Be a trusted advisor for BWI sales reps and customers—answering product, availability, and usage questions.

- Field incoming calls from prospective customers and guide them through our offerings.

- Share details about our product lines, pricing, delivery schedules, and credit options.

- Help keep our showroom sharp, stocked, and welcoming.

- Enter phone orders accurately and efficiently.

- Call existing and potential customers to promote exciting new products and seasonal promotions.

- Partner with outside sales reps to provide a seamless customer experience.

- Support local walk-in customers with product knowledge and order support.

- Resolve customer concerns with a problem-solving mindset and a service-first attitude.

- Assist with the receipt of incoming inventory (forklift certification preferred).

- Assist with organizing outgoing customer orders.

- During peak selling periods, assist with local deliveries.

What Makes You a Great Fit

- You're enthusiastic and genuinely enjoy helping others.

- You bring strong communication skills—polite, clear, and confident.

- You have previous experience working in a branch, counter-service, or customer-facing environment, such as an automotive parts counter, retail counter, distribution branch, or similar setting.

- You are proficient with computers and comfortable learning and working with business software. Experience using AS400 or similar order-entry systems is preferred.

- You can work efficiently in a fast-paced environment, prioritize competing demands, and manage multiple tasks at the same time.

- You pay attention to the details that make a big difference.

- You're self-motivated, organized, and dependable.

- You lift up to 50 lbs. without issue and enjoy being active during your day.

- You think on your feet and solve problems creatively.

- Youre resilient, optimistic, and determined.

Requirements

- High school diploma or GED.

- At least one year of experience in agronomy, horticulture, pest control, retail, automotive parts, distribution, or a related field.

- Previous experience in a branch, counter-service, retail, parts, or other customer-facing environment preferred.

- Proficiency with computers and the ability to learn new software and systems quickly.

- Experience with AS400 or similar business systems is preferred.

- Ability to work in a fast-paced environment while effectively handling multiple priorities and customer needs.

- Ability to lift up to 50 lbs.

Whats In It for You?

- $20–$22 per hour, depending on experience.

- Monday through Friday schedule with weekends off.

- 401(k) plan with generous company match.

- Health, dental & vision insurance.

- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

- Life and disability insurance.

- Paid time off, including vacation and 8 paid company holidays.

At BWI, youll work in an environment that values product knowledge, personal integrity, and professional growth. If youre looking for more than just a sales job—if youre ready to join a team that supports growers, landscapers, and green industry professionals across the region—apply today.

Lets grow together.