Warranty Administrator - Paint & Drywall

GENERAL STATEMENT OF JOB

At Stancil Services, our commitment to quality doesnt end when the job is done — it continues through every client interaction during the warranty period. The Warranty Administrator plays a vital role in ensuring homeowners and builders receive responsive, reliable, and exceptional service long after project completion.

This role serves as the communication hub between homeowners, builders, and the internal production team. The Warranty Administrator will manage warranty requests, coordinate schedules, maintain accurate documentation, and ensure every service interaction reflects Stancils values of professionalism, integrity, and care.

If you excel at organization, customer service, and keeping operations running smoothly behind the scenes, this is your opportunity to make a direct impact on client satisfaction and Stancils reputation for excellence.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL JOB FUNCTIONS

- Review builder warranty portals and email requests to create work orders based on provided repair lists.

- Manage scheduling and ensure the timely completion of warranty and service requests.

- Communicate with the Warranty Manager on scheduling, workflow, and any necessary changes.

- Confirm job readiness and schedule appointments directly with homeowners.

- Maintain strong builder relationships by responding promptly to inquiries and documenting all actions taken.

- Respond to builder or field inquiries by reviewing prior requests, gathering relevant information, and ensuring responses are accurate, complete, and clearly understood.

- Record and track all builder communications and warranty documentation to ensure accountability and organization.

- Communicate frequently with homeowners, managers, and field employees regarding project and service status.

- Manage the Warranty/Service schedule to ensure commitments are met and priorities are aligned.

- Handle homeowner interactions professionally, resolving concerns with empathy and composure.

- Other related duties as assigned.

Qualifications

EDUCATION, EXPERIENCE AND TRAINING

- High school graduation or equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.)

- Microsoft Suite.

- Knowledge of accounting software preferred but not required (Sage, etc.)

- Ability to learn new software systems specific to business.

STANDARDS OF PERFORMANCE

- Ability to work independently and as part of a team in a fast-paced environment.

- Maintain a professional demeanor with team members, customers, and subcontractors.

- Maintain company information in a confidential manner.

- Attends work regularly and on time with a minimum of tardiness/absences and adheres to company policies and procedures regarding absences and tardiness.  Provides adequate notice to higher management with respect to vacation time and time-off requests.

- Ability to manage multiple tasks and stressful situations.

- Excellent written and verbal communication skills.

- Accurate, organized, and detail-oriented with exceptional follow-up skills, both internally and externally.

- Interpersonal skills are essential, as working as a team is vital to maintaining an organized team.

- Willingness to embrace change in a growing company.

- Ability to work with company departmental heads and field agents to ensure smooth work operations.

- Ability to achieve operational objectives within the set deadline and on budget.

MENTAL AND PHYSICAL REQUIREMENTS

- The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Performing this job requires frequent uses of hands to handle, control, or feel objects, tools, or controls.  Must be able to sit, talk, hear, and stand frequently throughout the day.

WORKING ENVIRONMENT AND CONDITIONS

- This position requires working in an office environment.

TOOLS AND EQUIPMENT

- Office equipment such as computers, tablets, printers, copiers, etc.

Note: As in any Job Description, this description, including the list of essential functions is not exhaustive and may be supplemented, as conditions require.  The Company reserves the right to modify the quality or quantity standards for this position based on changes in specifications, manufacturing, or other conditions.

Stancil Painting and Drywall, Inc. and Quan Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.