Part Time Office Assistant

JOB OVERVIEW (1 or 2 sentences regarding purpose of job)

The office assistant is responsible for providing professional, courteous, and efficient customer service while handling a high volume of incoming calls assisting callers with information, scheduling, and dispatching. This position requires strong communication skills, attention to detail, patience, and ability to remain professional and helpful in a fast-paced environment while utilizing the DOTD STTARS scheduling and tracking software.

SPECIFIC TASKS, DUTIES, & RESPONSIBILITIES

·         Answer and manage a high volume of incoming calls in a timely and professional manner

·         Provide excellent customer service to callers, passengers, staff and the public

·         Respond to questions, concerns, complaints, and requests while maintaining a professional attitude

·         Follow established DOTD, city and department policies and procedures as well as customer service standards

·         Stay informed of changes to DOTD and transit regulations

·         Provide accurate information regarding services, schedules, policies, procedures and other operations

·         Assist with scheduling, dispatching, cancellations, confirmations, and requests accurately

·         Document calls, caller concerns, and service requests

·         Maintain confidentiality of customer and department information

·         Perform general office duties, including data entry, filing, copying, scanning, shredding and maintaining logs and records

·         Prioritize multiple tasks and manage time effectively in busy environment

·         Handle difficult situations in a calm and professional manner with referral to supervisor

·         Assist with events held at transit department

·         Intake fees for passenger transport

·         Follow City of West Monroe and transit dress code

·         Assist in keeping transit department clean and orderly

·         Perform other duties as assigned

WORKER REQUIREMENTS (education, certifications, experience, etc.)

Education & Experience

Preferred:

- Experience in transit operations

Required:

- High school diploma or GED.

- An equivalent combination of education, training, and experience may be considered.

Knowledge, Skills & Abilities

Required:

- Knowledge of general office/clerical & computer skills

- Proficiency in Outlook and Microsoft Office

- Ability to learn STTARS software system

- Ability to multitask and work in fast-paced environment

- Ability to prepare accurate reports, maintain records, and complete documentation in a timely manner.

- Ability to communicate effectively with public, callers, transit drivers and supervisors

- Ability to work independently, exercise sound judgment, and maintain confidentiality.

Licenses & Certifications

Required:

- Valid Louisiana driver's license.

- Ability to obtain and maintain any state, city or DOTD certifications

HOURS/SCHEDULING

This position is generally scheduled Monday through Friday from 9:00 am to 3:00 pm for a maximum of 29 hours per week.  Work times may vary depending on changes with other transit staff or work demands.