About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The Marriott Phoenix Chandler, located in Chandler- a Southeast suburb of Phoenix, is the newest Full Service Marriott in the state of Arizona! Featuring 264 Guest Rooms and over 21,000 sq ft of event space, this hotel has the largest Ballroom in Chandler, AZ! Within the hotel, Proof ’19 features handcrafted cocktails, local beers, and Southwest cuisine. We Proudly Brew Starbucks Café serves a morning pick-me-up and variety of breakfast options. The hotel features modern décor and is situated within the Price Road Corridor, near some of Arizona’s largest employers, including Fortune 100 & 500 companies.
What you will have an opportunity to do:
JOB SUMMARY
We are seeking a committed and passionate hospitality professional to join our housekeeping team as a Room Attendant. The Room Attendant is responsible for cleaning and maintaining guest rooms in a quiet, orderly, and efficient manner in accordance with Marriott Phoenix Chandler Hotel standards and Five-Star Service expectations.
This position is responsible for cleaning, dusting, vacuuming, making beds, replenishing guest amenities, and ensuring guest rooms are consistently maintained to the highest standards of cleanliness and presentation. The ideal candidate takes pride in their work, demonstrates attention to detail, and works well as part of a team that continuously strives to raise the bar in guest service.
EXPERIENCE
- Must have at least one (1) year of Housekeeping experience; hospitality experience preferred.
- Previous hotel experience is preferred.
KEY RESPONSIBILITIES
The primary responsibilities of the Room Attendant at the Marriott Phoenix Chandler Hotel include, but are not limited to:
- Clean and vacuum guest rooms, including dusting, cleaning bathrooms, making beds, replenishing room supplies and amenities, emptying trash, and ensuring rooms are maintained according to established quality and cleanliness standards.
- Collect and transport soiled linens and towels to designated areas for laundering.
- Respond promptly and courteously to guest requests and needs while maintaining a professional demeanor.
- Inspect guest rooms for deficiencies, damage, or items requiring maintenance and promptly report them to the Housekeeping Office.
- Contact the Housekeeping Office to report maintenance issues such as burned-out light bulbs, broken fixtures, damaged furniture, or other room deficiencies.
- Accurately update the daily assignment sheet with rooms completed and document any missing items, including robes.
- Report missing guest room items and amenities, including robes, cotton boxes, blotters, and other designated items, to the Housekeeping Office.
- Report and properly turn in all items left behind by guests in accordance with hotel Lost and Found procedures.
- Use all cleaning chemicals, supplies, and equipment in accordance with established housekeeping procedures and safety guidelines.
- Maintain cleaning equipment and supplies in a clean, organized, and safe condition.
- Keep Housekeeping closets and work areas clean, organized, and properly stocked throughout the shift.
- Communicate regularly with the Housekeeping Supervisor regarding room status, special requests, rooms requiring additional attention, and any other concerns.
- Follow all hotel, departmental, safety, and security policies and procedures.
- Maintain a professional appearance and conduct while representing the Marriott Phoenix Chandler Hotel.
Perform other duties and special projects assigned by the Executive Housekeeper.
What are we looking for?
JOB QUALIFICATIONS
In addition to successfully performing the key responsibilities of the position, the Room Attendant may be required to possess the following skills and qualifications:
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Must possess effective verbal and written communication skills.
- Must demonstrate strong attention to detail and the ability to follow established procedures and standards.
- Must be able to work independently while also functioning effectively as part of a team.
- Must be able to maintain a consistent level of productivity throughout the shift.
- Must be able to lift, carry, push, and pull up to 15 pounds or more on a regular and continuous basis.
- Must be able to bend, stoop, kneel, reach, and stand or walk for extended periods of time.
- Must be available to work a flexible schedule, including days, evenings, weekends, holidays, and other shifts as business needs require.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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