Quality Program Advisor - Expert

The Expert Quality Program Advisor is a senior individual contributor and enterprise subject matter expert responsible for leading the implementation, adoption, and ongoing application of the Business Quality Management System (BQMS) across assigned business functions.

Serving as a strategic advisor and primary quality partner, this role collaborates with functional leaders, subject matter experts, and cross-functional teams to translate enterprise quality standards, governance requirements, and maturity expectations into practical, scalable business practices. The Advisor leads complex quality assessments, advanced analyses, root-cause investigations, and enterprise initiatives to identify systemic risks, strengthen operational performance, and drive continuous improvement.

Through consultation, coaching, change leadership, and performance monitoring, this role influences outcomes without direct authority, builds organizational quality capability, and promotes consistent adoption and accountability. The Expert Quality Program Advisor helps embed prevention, continuous improvement, and measurable quality outcomes into business operations and strategic initiatives aligned with Delta Dental’s strategy.

Work Location: This is a hybrid position and will report to the local office as needed in one of the following locations: Camp Hill, PA; Alpharetta, GA; Cerritos, CA; San Francisco, CA; Oakland, CA; or Rancho Cordova, CA. Light travel to other office locations may be required based on business needs.

Minimum Qualifications

- Bachelor’s degree.
- 7+ years of relevant professional experience.
- Healthcare or health insurance industry experience highly preferred.

Experience

- 7+ years of experience in one or more of the following areas: project management, process engineering, business analysis, process analysis, statistical analysis, service delivery, and/or quality management.
- Experience leading large, complex initiatives involving multiple business areas and stakeholders within a matrixed organization.
- Experience working within, or demonstrated knowledge of, Delta Dental business operations highly preferred.
- Experience applying Lean Six Sigma principles, Agile methodologies, or similar process and quality improvement practices; related certification preferred.

Knowledge, Skills & Abilities

- Strong organizational and planning skills with the ability to manage multiple concurrent priorities, projects, and deadlines.
- Excellent analytical, problem-solving, and critical-thinking skills, including knowledge of statistical analysis techniques and the ability to translate complex findings into actionable business recommendations.
- Advanced knowledge of project management, quality management, and process/business improvement methodologies, best practices, and strategies.
- Ability to exercise independent judgment when interpreting policies, standards, and operating practices while navigating complex business needs and multiple stakeholders.
- Strong presentation, verbal, and written communication skills, including the ability to clearly communicate complex concepts, recommendations, and findings to senior leadership.
- Excellent relationship management and interpersonal skills, with demonstrated ability to establish trusted partnerships and influence individuals at all levels of the organization without direct authority.
- Demonstrated ability to lead and deliver large, complex, cross-functional initiatives in a matrixed environment.
- Advanced proficiency with Microsoft Excel, including charting and graphical analysis, as well as Microsoft Word and PowerPoint. Experience with SigmaXL or similar statistical analysis tools preferred.
- Experience with Microsoft 365 applications, including Microsoft Copilot, preferred.
- Experience using artificial intelligence tools, such as Microsoft Copilot, Claude, or similar platforms, to support analysis, productivity, or business processes preferred.
- Ability to maintain confidentiality, exercise discretion, and appropriately manage sensitive business information.
- Lean Six Sigma certification and/or experience applying Lean Six Sigma and Agile principles preferred.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 22. $93,400 - $202,400