Sr. Customer Solutions Manager, AGS Brazil

Description

As an AWS Customer Solutions Manager (CSM), you'll guide customers through their multi-year AI & cloud transformation journey, ensuring seamless collaboration across AWS teams to deliver measurable business outcomes. You'll serve as a trusted advisor, orchestrating strategy and execution while solving complex cloud adoption challenges at scale.

Key job responsibilities
- You will partner with customers to understand their cloud adoption goals and guide them through each phase of their transformation journey, from initial planning through operational excellence.
- You will coordinate across AWS teams to ensure aligned execution, breaking down silos between sales, support, solutions architecture, and professional services to deliver integrated customer solutions.
- You will develop and manage customer engagement plans that translate strategic objectives into actionable milestones, tracking progress and adjusting approaches based on business outcomes.
- You will lead customer business reviews and executive briefings that communicate progress, address challenges, and identify opportunities for expanded AWS adoption and innovation.
- You will identify and advocate for new AWS services and solutions that address customer needs, bringing creative approaches and tools to solve complex technical and operational challenges.

A day in the life
In this role, you'll work directly with customers navigating their AI & cloud adoption, helping them understand the operational, educational, and governance aspects of their AWS journey. You'll coordinate across multiple teams—including sales, support, solutions architecture, and professional services—to plan and support large-scale workload migrations. Your day might include translating strategic customer initiatives into executable plans, leading business reviews and executive briefings, or facilitating knowledge-sharing sessions that align technical solutions with business goals. You'll also identify opportunities to introduce new AWS services and tools that address emerging customer challenges, working collaboratively with your peers to drive innovation and operational excellence.

About the team
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on tasks that are more complex in the future.

Inclusive Team Culture
We embrace our differences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind us to seek diverse perspectives, listen attentively, speak candidly, and treat others respectfully. We work every day to create a safer, more productive, higher performing, more diverse, and more just work environment. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We understand that our local communities, planet, and future generations need us to be better every day. We must begin each day with a determination to make better, do better, and be better for our customers, our employees, our partners, and the world at large.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Basic Qualifications

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in English-language communication skills, both written and verbal

Preferred Qualifications

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.