Senior Business Analyst

Location:
Onsite: Quincy, MA
Position Overview
EOHHS is seeking a Senior Business Analyst to support the Rural Health Transformation Program (RHTP) ACIO IT Office and related cross-agency technology initiatives. This role serves as a trusted partner to business, technical, leadership, procurement, and operational stakeholders by facilitating communication, documenting requirements, managing governance artifacts, supporting project activities, and ensuring a shared understanding of business and technology needs.
The ideal candidate has strong experience in business analysis, stakeholder engagement, requirements management, process improvement, governance support, testing coordination, SharePoint administration, and healthcare or government technology initiatives.
Key Responsibilities
Stakeholder Engagement & Communication
• Serve as liaison between business stakeholders, technical teams, vendors, project managers, architects, and leadership.
• Facilitate stakeholder discussions, workshops, requirements sessions, and cross-functional meetings.
• Document decisions, action items, risks, issues, dependencies, and follow-up activities.
• Support communication related to IT governance, procurement, contracts, funding, staffing, and solution initiatives.
• Escalate unresolved risks, ownership gaps, and enterprise impacts to leadership.

Business Analysis & Requirements Management
• Conduct business needs assessments and requirements gathering activities.
• Develop and maintain: 
• Business Requirements Documents (BRDs)
• User Stories
• Acceptance Criteria
• Use Cases
• Process Flows
• Business Rules
• Gap Analyses
• Traceability Matrices
• Decision Logs
• Perform current-state and future-state process analysis.
• Ensure requirements are complete, testable, prioritized, and traceable throughout the project lifecycle.

Governance & Executive Support
• Support governance, leadership, project, and cross-agency meetings.
• Prepare agendas, meeting minutes, status reports, executive briefings, and decision records.
• Track action items, approvals, risks, and dependencies.
• Create leadership-ready summaries and governance materials.

Project & Cross-Agency Support
• Support the Senior Technical Program Manager and project managers with documentation, analysis, and stakeholder follow-up.
• Assist with intake and triage of business requests involving technology solutions, procurements, staffing, and funding.
• Support enterprise reporting, project governance, and documentation standards.
• Coordinate business analysis activities across multiple initiatives.

Testing & Operational Readiness
• Support test planning and User Acceptance Testing (UAT).
• Develop test scenarios and validate requirements against delivered functionality.
• Participate in defect triage and issue resolution discussions.
• Support implementation readiness, training documentation, business procedures, and operational transitions.

SharePoint & Records Management
• Serve as RHTP Program SharePoint Librarian.
• Maintain SharePoint libraries, governance documents, requirements artifacts, templates, and project records.
• Manage document version control, metadata, retention standards, and folder structures.
• Ensure documentation is organized, audit-ready, and easily accessible.

Required Qualifications
• Experience as a Business Analyst, Senior Business Analyst, Systems Analyst, Product Analyst, or similar role.
• Experience supporting enterprise technology initiatives.
• Strong requirements gathering and documentation experience.
• Experience creating: 
• User Stories
• Acceptance Criteria
• Business Rules
• Process Flows
• Use Cases
• Gap Analyses
• Traceability Documentation
• Experience facilitating stakeholder meetings and workshops.
• Experience supporting testing, implementation, and operational readiness activities.
• Experience with SharePoint document management and collaboration tools.
• Strong written and verbal communication skills.
• Ability to work effectively across multiple projects and stakeholder groups.

Preferred Qualifications
• Experience supporting: 
• Medicaid Programs
• Healthcare Organizations
• Human Services Programs
• Public Sector Technology Initiatives
• Experience with: 
• IT Governance
• Procurement Processes
• Contract Management
• Funding Requests
• Portfolio Reporting
• Enterprise Architecture
• Security & Privacy Initiatives
• Experience supporting vendor-led implementations and multi-agency projects.
• Experience managing SharePoint libraries, permissions, metadata, and records management processes.

Core Skills
Business Analysis • Requirements Gathering • User Stories • Acceptance Criteria • Process Mapping • Gap Analysis • Traceability Matrix • Stakeholder Management • Governance Support • Meeting Facilitation • UAT • Defect Management • SharePoint Administration • Document Management • Records Management • Executive Reporting • Healthcare IT • Medicaid Programs • Public Sector Projects • Cross-Agency Coordination