About this role
Your job:
- Troubleshoot technical issues (2nd-level ticket)
- Resolve bugs by performing critical operational tasks
- As part of a Scrum team, communicate issues to developers and report bugs
- Raise business-critical incidents both inside and outside the company
- Ensure smooth coordination of issue handovers and deliveries between teams
- Monitor infrastructure and systems using tools such as Grafana, Dynatrace, Akamai, TrafficPeak, Tencent, Splunk, and LogicMonitor
- Support deployments and automate processes during releases
- Contribute to site reliability engineering efforts to ensure high system performance
- Participate in an on-call rotation
Your qualification:
- Knowledge of Linux shell commands, SSH, SFTP and/or Apache, Tomcat servers
- Familiarity with common scripting languages such as Bash, Python, and Perl
- Understanding REST API
- Basic knowledge of common web technologies: HTML, JavaScript, and CSS
- Excellent written and verbal communication skills in English
- Strong analytical and troubleshooting skills, with a methodical approach to problem-solving and documentation
- Awareness of common security topics and best practices (e.g., OWASP Top 10)
Nice to have:
- Bachelor's degree in Information Technology, Computer Science or related field
- Knowledge of cloud technologies
- Experience working in a technical support or as an IT Administrator
Your benefits at a glance:
Working model: hybrid, 2 day/ week in office
Culture: people-focused, strong team spirit
Growth: trainings, global projects, expert collaboration
Global Network: multiple cultures, language practice, business trips
Additional: engaging events & sports, modern office, free parking. perks.lt app
You can find more detailed information about Festo as an employer here: www.festo.com/career
We look forward to receiving your online application.
Our applicant privacy policy is available on the Festo Lithuania website under the Career section.
Contact person : Justina Kalkiene