About this role
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Customer Service Scheduler
Bergstrom Quest Training Center - Neenah, WI
WHAT YOU'LL DO
- Determine requirements by working with guests via the phone, email and chat-to-text
- Answer inquiries by clarifying desired information, researching, location and providing information
- Answer incoming phone calls in a prompt, polite, professional manner
- Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
- Sell additional services by recognizing opportunities for scheduled maintenance package
- Refer guest complaints to appropriate dealership team member as necessary for resolution
- Maintain guest information database by entering and updating guest information
Schedule: Hours vary 7:00 am to 6:00 pm. Monday-Friday; 3-4 early shifts of 8:00 am to 4:00 pm or 9:00 am to 5:00 pm and 2-3 late shifts of 10:00 am to 6:00 pm each week; 100% on site - no remote work available .
Pay of $17.00/hour plus a monthly performance bonus (average yearly earnings could be $40k+)
WHO'S RIGHT FOR THE JOB?
- Upbeat and positive personality
- Active listening skills
- Ability to provide excellent guest service
- Strong communication skills
- Ability to build relationships with team members and guests
Qualifications
OUR COMMITMENT TO YOU
- Competitive compensation!
- Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
- Two weeks of PTO upon start date (for FT team members)
- Discounts on vehicles, service, and parts
- 401(k) with company match for FT team members
- Paid Holidays (for FT team members)
- Wellness Program
- Free Team Member Clinic
- Free Health Coach
- Employee Assistance Program
- Employee Referral Program
- Training and opportunities for career growth and advancement
WHAT MAKES BERGSTROM DIFFERENT:
- Wisconsin's largest automotive group and is a top 50 automotive dealer in the US
- Established in 1982 in Neenah WI
- 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
- 39 dealerships representing 36 brands
- Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
- Received Glassdoor's "Best Places to Work" award
- Recognized by the Better Business Bureau and Time Magazine
- We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin