Systems Analyst

POSITION SUMMARY : Provides support to end users relating to mobile devices, Windows desktop, BMS, and various other software and hardware devices. Help maintain and manage network equipment and infrastructure. Develop and implement assigned projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

- Manage mobile devices including repair/replacement, and oversight of account plans and their utilization.

- Manage and maintain FileBound®, virus software and other various packages.

- Manage/Monitor help desk support for end users.

- Aid in maintaining and managing various servers, network equipment, and infrastructure.

- Assist in support and maintenance of the Dealer Business System.

- Assist as needed in any report writing needs.

- Help as needed in the deployment, monitoring, maintenance, development, upgrade and support of other IT/IS activities.

- Maintain regular communications with all of the organizations end users regarding pertinent business system software or other IS activities.

- Develop and maintain how to documentation for various end user processes and needs.

- Keep current with the latest technologies.

- Aid in the development, implementation and maintenance of various projects as requested.

- Maintain a safe working environment and adhere to company safety program at all times.

- Perform other duties as assigned.

Customer Service Responsibilities:

- Resolve customers concerns efficiently and effectively.

- Ensure every customer is satisfied with the products, services and support of all staff.

- Promote a positive attitude at all times.

- Maintain a professional appearance and demeanor.

- Exhibit Birkeys high level of customer service on a daily basis.

- Acknowledge appreciation of clients and customer.

This organization reserves the right to revise the essential position functions as the need arises.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience :

Individual should have an Associate’s degree or its equivalent.  Should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions. Must have the ability to maintain high degree of motivation in team members to retain focus of providing highest level of customer satisfaction.

The individual should have minimum of 2 years of related experience, steady work record, and must be able to perform each of the essential position functions.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Ability to get around the corporate office for various tasks.

- The employee would normally lift or move up to 10 lbs and occasionally lifts or moves up to 40 lbs.

- Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.

- Ability to sit/stand for extended periods of time.

- Ability to operate equipment or other power equipment as necessary.

- Must meet health assessment requirements.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this job, the employee is occasionally exposed to dust and noise.

- The noise level in the work environment is usually moderate.

- While performing duties, the employee will be subject to indoor heating and air conditioning conditions.

- While performing the duties of this job, the employee will perform extensive keystroke tasks.