About this role
The Connectivity Quality & Operations Engineer plays a critical role in maintaining and improving the customer experience for connected vehicle services across International Markets.
This position serves as a key operational and technical liaison between regional business teams, product engineering teams, and external partners to ensure the reliability and quality of Ford and Lincoln connected services.
The role focuses on incident management, operational analytics, service monitoring, customer experience improvement, and cross-functional coordination to maximise uptime and service performance.
Education
Bachelor's degree in:
- Computer Science
- Information Technology
- Software Engineering
- Electronics & Communication Engineering
- Systems Engineering
- Business Operations
- Operations Management
- Related technical discipline
Experience Required
- 5+ years of experience in one or more of the following: Production Support
- Product Operations
- Incident Management
- Site Reliability Engineering
- Connected Services Operations
- Technical Support Engineering
- Software Delivery Operations
Preferred
- Connected Vehicle Platforms
- Telematics Systems
- IoT Solutions
- Mobile Application Operations
- Cloud-Based Applications
- Telecommunications Services