About this role

Job Requisition Number
9212

Work Type
Permanent

Job Function
Operational

Salary Range
£26,200-£28,883

Base
Ty Tywi

Closing Date
Sunday 11th October 2026 at 23:59

What you’ll be responsible for

- You will deliver our Water Efficiency Programme of offerings, this includes but is not limited to Water
Efficiency Home Visits; Water Efficiency visits at Schools and other educational / public buildings

- Stakeholder engagement / education on Water Efficiency

- Represent Welsh Water in the community (ad-hoc), to promote Water Efficiency as well as other Welsh
Water support schemes.

- Reporting on your delivery outputs through SAP.

- Install basic water efficiency products within customer properties (hose guns, shower heads).

- Develop new ways of educating and engaging our customer base around Water Efficiency.

- Support where required our Private Leakage workstream and/or Cartref programme.

- Support the Customer Field Operations, to engage and support with industry wide collaboration works
including OFWAT Innovation competitions.

- Undertaking any other duties as required to meet the needs of the business.

About you

- A proven track record in providing excellent customer service

- Enthusiastic about putting our customers first every day

- Enthusiastic, self-motivated, have an eye for detail, and be able to demonstrate excellent organisational skills

- The ability to work to defined deadlines and prioritise workload in order to meet those deadlines

- Environmental awareness, particularly around our Water Resource challenges, and Water Efficiency drivers

Good to know

- Company van provided

- Interviews to be held week commencing 5th October 2026

- Working hours will be 8am-4pm.

- The role will cover Swansea and all of West Wales

- If you would like further information on this role, please contact [email protected]

Benefits

Who we are

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT