Concessioner

JOB DESCRIPTION

Concessioner

The Concessioner is responsible for maintaining operations of lobby concession stands and assisting customers. This position helps set the standard for our patron experience and ensures the highest level of guest satisfaction in concessions. Position reports to the House Manager.

This is a union position to be governed by the terms of the collective bargaining agreement between Chicago Shakespeare Theater and IATSE Local 750.

Essential Responsibilities

- Greet and serve guests at the registers; take orders and serve snacks and beverages to customers in a fast-paced environment

- Handle cash and accept debit and credit cards for payments

- Reconcile sales reports and registers at the end of every shift

- Replenish concessions serving stations

- Clean and maintain neat, orderly counters, service areas, and concessions displays

- Manage inventory; assess inventory and prepare product orders as necessary

- Stock and restock inventory items as necessary

- Expedite resolution of patron conflicts and concerns, elevating to the House Manager as necessary

- In the event of an emergency, direct patrons and staff to safety

- Break down concessions areas before the end of each performance for patron egress

Qualifications

- Excellent customer service instincts aligned with company mission and core values

- Ability to greet all patrons with enthusiasm, warmth, and a positive, inclusive attitude as a key public-facing representative for the Theater

- Must be 21 years of age or more

- Must provide proof of BASSET certification or be willing to undergo BASSET certification process

- Prior concessions and bar experience preferred, including Square or other POS systems

- Previous experience in the hospitality industry in a professional venue

- Attention to detail, especially in excellent cash handling skills and knowledge of daily sales reporting

- Ability to deal effectively with a wide variety of personalities and situations which require diplomacy, tact, friendliness, poise, and firmness

- Must be able to multi-task and be self-motivated, with a sense of urgency and the ability to prioritize tasks and leverage problem-solving skills

- Generally proficient with computers, iPads, Square hardware, and basic office equipment

- Excellent verbal communication skills

- Proficient with two-way radio communication with the ability to receive and give instructions via an earpiece during performances

- Must be able to lift up to 50 lbs

Pay & Benefits

- Part time, hourly, seasonal

- Rate: $18.39/hour + pooled tips