Bereavement Services Support Officer ESSL NEW

Bereavement Services Support Officer

- East Suffolk Services Limited, Lowestoft NR32 2EF

- £29,542 - £32,046 per annum (pro rata for part-time staff)

- 37 hours per week

- Permanent

Be part of a dynamic team that makes a difference

At  East Suffolk Services , we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district.

We’re a new, growing organisation—full of energy, ambition, and purpose. As part of our team, you’ll play an important role in helping us shape high-quality, efficient services that people rely on every single day.

This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.

We currently have an opportunity to join our  Bereavement Services  team as a  Bereavement Services Support Officer.

Your role:

We are looking for a compassionate, organised and customer-focused individual to provide comprehensive administrative support to our Bereavement Services team.

Working closely with funeral directors, members of the public, contractors and operational colleagues, you will help ensure the smooth delivery of burial and cemetery services across East Suffolk. You will be responsible for processing applications, maintaining accurate records, responding to enquiries and supporting families and customers with empathy and professionalism.

No two days will be the same. One day you may be processing burial applications and updating cemetery records, while the next you could be assisting funeral directors with arrangements, supporting visitors to our cemeteries, or managing financial and administrative processes that help keep the service running efficiently.

The role also involves maintaining cemetery records, supporting memorial applications, co-ordinating administrative processes, monitoring income and expenditure records, and ensuring all information is managed accurately and confidentially in line with GDPR requirements.

What you will need:

You will have experience working in a busy administrative or customer service environment, with the ability to manage competing priorities while maintaining excellent attention to detail.

As a confident communicator, you'll be comfortable dealing with enquiries by telephone, email and in person. Most importantly, you'll be able to support customers in sensitive circumstances with empathy, discretion and professionalism.

You will also have:

- Experience in a varied administrative support role.

- Strong organisational and time management skills.

- Excellent customer service and communication skills.

- Good working knowledge of Microsoft Office applications.

- Experience maintaining accurate records and handling confidential information.

- An understanding of GDPR and data protection principles.

- Experience of financial administration and processing invoices or purchase orders.

- The ability to work both independently and collaboratively as part of a team.

- A flexible approach and the ability to manage changing priorities.

- A full driving licence is essential for this role.

Experience of working within bereavement services, funeral services or a similar environment would be advantageous, as would experience supporting grieving or distressed customers.

If you have the skills, experience, or potential to succeed in this role, we'd love to hear from you.

Thinking of joining us? Here’s why you should :

At East Suffolk Services, we truly value our employees. We understand that the backbone of any company’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work.  
 
We value our staff :

In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:

- A  top-tier health and wellbeing package  through Canada Life, one of the UK’s leading providers — including online access to UK-based GPs, plus life insurance.

- A  competitive, matched pension scheme  through Royal London.

- Access to a wide range of  support networks and wellbeing initiatives , including mental health resources and specialist counselling.

- Learning and development  opportunities tailored to your role and personal goals.

- Exclusive discounts  on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.

- A  car benefit scheme  and  cycle to work scheme  to support your commute in a way that suits you.

For more information on our fantastic benefits scheme, see  our   employee benefits brochure.

For more information:

For an informal discussion regarding this post, please contact  Simone Gallant (Assistant Manager - Bereavement Services)  on  01502 443341.

Closing date: 18 October 2026 11.30pm

Interview date: 28 October 2026

How to apply

Step 1 -  Read the advert and the  Job Description and Person Specification (docx)

Step 2 -  Complete the  Supporting Statement template (docx) . Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately, we’re unable to accept applications submitted in other formats.

Step 3 -  Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site (URL).