About this role
Role and Responsibilities
- Own a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deployments
- Develop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and partner with engineering on resolution
- Diagnose and resolve operational and technical issues in your customers' real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysis
- Partner with our engineering team to execute technical improvements that benefit your customers — bringing context, prioritization, and field validation, rather than writing the code yourself
- Track the health and performance of your assigned fleet — uptime, reliability, throughput, customer satisfaction — and proactively act on signals
- Translate field reality into product insights for our engineering and product teams; be the voice of your customers in our internal roadmap conversations
- Partner with Account Executives on expansion conversations where customer success creates natural opportunities for growth
What you'll Bring
- 2–5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similar
- Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology
- Comfort working hands-on with both software and physical systems, especially in real-world operational environments
- Aptitude for developing deep working knowledge of complex technical systems built by others — you don't need to build it from scratch, you need to understand it deeply enough to diagnose, tune, and improve outcomes
- Genuine relationship orientation — you take pride in being trusted by customers over time, not just in delivering projects
- Strong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non-technical operators and leaders
- Willingness to spend meaningful time on-site at customer facilities
Nice to haves (zero or more)
- Direct experience deploying or supporting robotics in production environments
- Background in warehouse, manufacturing, or other industrial operations
- Experience working closely with engineering teams to diagnose and resolve technical issues — bringing field context to engineering decisions
- Deep interest in robotics, automation, or the future of physical AI