Conference & Banqueting Supervisor

Title:                    Conference & Banqueting Supervisor

Department:    Conference & Banqueting

Reports To:     Conference & Banqueting Manager/ Conference & Banqueting Assistant Manager

At Midlands Park Hotel, our mission is Creating Excellent Experiences for All. The Conference & Banqueting Supervisor is responsible for leading the Conference & Banqueting team to deliver exceptional guest experiences across conferences, meetings, weddings, banquets, private dining and special events. Through strong leadership, attention to detail and a passion for hospitality, this role ensures every event is delivered to the highest standards while embodying our values of Care, Energy & Drive, Always Getting Better and Doing the Right Thing.

Key Responsibilities

- Lead by example to deliver exceptional guest service throughout all conferences, meetings, weddings and banqueting events.

- Ensure all guests receive a warm, professional and personalised experience.

- Anticipate guest needs and proactively resolve issues before they impact the guest experience.

- Handle guest complaints and feedback promptly, professionally and effectively.

- Build positive relationships with repeat corporate clients, wedding couples and event organisers.

- Ensure service standards consistently reflect the Midlands Park Hotel brand and mission.

- Review function sheets, event orders and schedules to ensure all event requirements are understood and executed correctly.

- Conduct pre-event briefings and post-event reviews.

- Ensure rooms are set up accurately and efficiently according to client requirements.

- Monitor event timelines and coordinate service delivery to ensure seamless execution.

- Liaise with Sales, Kitchen, Front Office, Accommodation and Maintenance departments to deliver successful events.

- Ensure all conference rooms, banqueting suites and event spaces are maintained to the highest presentation standards.

- Supervise, motivate and support the Conference & Banqueting team during all service periods.

- Allocate duties and manage staffing levels according to business demands.

- Train, coach and mentor new and existing team members.

- Support onboarding and induction of new employees.

- Encourage a positive, inclusive and high-performing team culture.

- Conduct regular performance conversations and provide ongoing feedback and coaching.

- Lead by example, demonstrating professionalism, teamwork and accountability.

Living Our Values

Care

- Create genuine connections with guests and colleagues.

- Ensure every guest feels welcomed, valued and cared for.

- Foster a supportive environment where team members feel respected and included.

Energy & Drive

- Demonstrate enthusiasm and passion for hospitality.

- Inspire the team to exceed guest expectations.

- Respond positively and proactively during busy service periods.

Always Getting Better

- Seek opportunities to improve service standards and operational efficiency.

- Encourage innovation and continuous improvement within the department.

- Support learning, development and cross-training opportunities.

Doing the Right Thing

- Act with honesty, integrity and fairness at all times.

- Lead by example in maintaining company standards and policies.

- Ensure decisions are made in the best interests of guests, colleagues and the business.

Compliance, Health & Safety

- Ensure full compliance with health and safety legislation.

- Implement HACCP and food safety procedures.

- Ensure all emergency procedures are understood and followed.

- Conduct routine checks to maintain a safe environment for guests and employees.

- Ensure compliance with company policies including Dignity & Respect, Equality, Diversity & Inclusion and Responsible Service of Alcohol.

Key Skills & Experience

- Minimum 2 years supervisory experience within hospitality, food & beverage, events or banqueting.

- Strong leadership and people management skills.

- Exceptional communication and interpersonal abilities.

- Excellent organisation and attention to detail.

- Ability to remain calm under pressure and manage multiple priorities.

- Strong customer service focus.

- Flexibility to work evenings, weekends and public holidays.