Lead Field Service Technician

We are seeking an experienced Midstream Field Services Lead to support and guide regional field service operations for midstream systems and process equipment. This role is ideal for a hands-on technical leader who leads by example - providing field-based guidance, troubleshooting expertise, and day-to-day coordination for field technicians. The Field Services Lead plays a key role in ensuring safe, efficient execution of work, delivering high-quality service to customers, and partnering cross-functionally to enhance operational performance.

Key Responsibilities Include:

Field Leadership & Team Support

Serve as a lead resource in the field, supporting team members with complex jobs, troubleshooting, and best practices.

Reinforce expectations around safety, quality, and customer service.

Support onboarding and training of new technicians and assist with skill development of the team.

Promote a strong safety culture and ensure adherence to company and regulatory requirements.

Field Operations & Technical Execution

Lead and support installation, commissioning, maintenance, and repair of midstream systems, including dehydration, gas filtration, separation, BTEX mitigation systems, and associated process equipment.

Provide advanced troubleshooting support across electrical, automation, and mechanical systems.

Ensure consistent execution of preventive maintenance programs, inspections, calibrations, sampling, and cleanouts.

Review field work for quality, accuracy, and effective root-cause resolution.

Customer & Service Support

Serve as a key field contact for customers, ensuring professional communication and high levels of service.

Communicate job status, findings, and recommendations clearly to customers and internal teams.

Support service-related opportunities, including parts recommendations and time-and-material (T&M) work, in partnership with sales and operations.

Controls, Automation & Systems Support

Provide field-level support for PLCs, control panels, instrumentation, and automation systems.

Partner with engineering and controls teams to improve system reliability, troubleshooting, and serviceability.

Interpret and apply P&IDs, electrical schematics, and technical documentation in field applications.

Process Improvement & Field Reporting

Complete and review field reports, maintenance records, and service documentation for accuracy and timeliness.

Identify recurring issues, field trends, and improvement opportunities, and share feedback with internal teams.

Support coordination of field activities, scheduling, and resource planning to ensure efficient execution.

Qualifications

- Proven experience in a field service or technical role within an industrial or energy environment; informal or lead-level leadership experience preferred.

- Strong working knowledge of mechanical, electrical, and automation systems; midstream or gas processing experience preferred.

- 5-8 years of relevant field service, operations, or maintenance experience.

- Technical degree (associates or bachelors) preferred, in a related discipline, or equivalent hands-on experience.

- Familiarity with PLCs, control panels, instrumentation, and low-voltage electrical systems.

- Strong communication, problem-solving, and customer-facing skills.

- Valid Drivers License and ability to work safely and independently in field environments.