About this role
Job Requirements
Position Summary
Serves as a liaison between the physician’s practice and future, current, and former patients. Provides accurate information about the surgeon, the practice and the anticipated procedures.
Minimum Requirements
Education
· High School Diploma
Experience
· Three to five years with increased responsibility in a surgical practice or customer service- oriented position
License/Registration/Certifications
· MA/LPN/RTR
· CPR Certification
Preferred Requirements
Preferred Education
· Associate degree
Preferred Experience
· Surgery office experience
· Experience creating or developing marketing or sales programs
Preferred License/Registration/Certifications
· N/A
Core Job Responsibilities
· Facilitates the surgeon’s consultation with the patient by providing both pre-and postoperative information, effective fee quoting, and scheduling optimization.
· Briefs patients with procedures of interest
· Consults surgical quotes
· Books surgery dates
· Collects payments
· Establishes rapport with patients.
· Follows up with prospects, tracks patients, sends correspondence, handles cancellations/rescheduling, assists doctor during consultation and evaluation, and other office administrative duties.
· Crossover into nursing duties as needed.
· Perform other duties as assigned.
· Must be in good physical condition and able to withstand the stress and demands of an active position.
· Manual dexterity, good eye/hand coordination and acceptable vision needed in daily work.
· Must have strong knowledge of organizational dynamics and have excellent communication/coaching skills.
· Must be able to establish and maintain effective working relationships with patients, employees, the public, and other agencies.
· Must be able to respond calmly and efficiently in crisis situations.
· Effective verbal and written communication skills based on the command of the English language.
· Must be able to perform the following functions: standing for long hours, walking, stooping, bending, sitting, pushing, pulling, and squatting.
- Must be able to lift 30+ lbs. in order to lift/move patients, equipment, and/or supplies utilized in the work place