About this role
Job Type
Full-time
Description
At ComTec we conduct our day-to-day business around 4 Simple Core Values:
- Dedicated to our Employees
- Passionate about the Customer
- Do the Right Thing
- Fire in the Belly
If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...
JOB SUMMARY:
As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.
- REPORTS TO: Manager, Enterprise Systems Group
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
· Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training
· Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
· Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
· Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
· Assist with generating quote specifications and proposal generation
· Ability to adhere to project timelines and meet Service Level Agreement goals
· Provide support for clients in a help desk capacity and assist in troubleshooting application questions
· Provide on-site training and consulting for clients if necessary
ADDITIONAL RESPONSIBILITIES:
· Maintain daily timesheet and expense report entries and submit them accurately and timely
· Other duties as required
Requirements
TECHNICAL SKILLS:
· High level (Intermediate) of proficiency in MS Office and SharePoint
· Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc.
SOFT SKILLS & ABILITIES:
· Strong written and verbal communication skills
· Pleasant and professional demeanor in all client and internal communications
· Ability to multitask
· Intellectually resourceful with sound judgment and effective decision-making abilities
· Independent worker and able to work effectively on daily tasks without direct supervision
· Strong organization skills and ability to operate efficiently throughout daily tasks
· In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
· Demonstrates empathy with users and professionalism at all times
· Work well with clients at all levels
· Operates with client satisfaction in mind
· Energy, enthusiasm and results-oriented
· Strong troubleshooting and analytical skills
EDUCATION, EXPERIENCE, & KNOWLEDGE:
· Bachelor level degree or equivalent work experience
· Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software
· Understanding of Manufacturing Operations
· Proven success in ERP software project implementation and deployment across multi-business verticals
WORK ENVIRONMENT/PHYSICAL DEMANDS:
· Use of computer and office equipment
· Ability to remain calm in stressful situations
· Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS:
· Ability to schedule for evening or weekend work occasionally
· Valid driver’s license in your state of residence and reliable personal vehicle
LOCATION : We are seeking candidates based in or willing to relocate to the Rochester, Syracuse, or Buffalo areas.
Benefits:
- Competitive salary
- Relaxed Company Culture
- Value Recognition and Rewards
- 9 paid holidays
- Generous Vacation Allowance
- Health/Dental/Vision Insurance
- Life Insurance and LT/ST Disability
- Birthday Paid time off
- Company 401K
- Company laptop & Cell Phone
- Team Outings & Events
- Weekly Company Meals
- Flexible Work/Life Balance Valued