Quality Assurance Leader

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our  Hybrid Work Model .

Job Description

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Key Responsibilities May Include:

Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives. Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards. Act as a customer facing representative of Chep in all quality matters, leading resolution of issues through the root cause corrective action process Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers. Conduct unannounced compliance audits of Service Centers, covering both product and process aspects. Support product and process strategies and rollouts to enhance quality standards across operations. Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed. Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios.

Position Overview

We are looking for a Quality & Assurance Lead to support and strengthen quality standards across CHEP operations and the 3PL network. In this role, you will enhance product and service quality visibility, drive compliance with operational standards, and act as a key partner to both internal stakeholders and customers in resolving quality-related issues. You will play an important role in fostering a quality-driven culture through audits, investigations, training, and continuous improvement initiatives.

What You'll D o

Quality Audits & Compliance

- Implement and execute the Quality Audit Program across CHEP-owned and subcontracted service centers in line with regional quality objectives.
- Conduct announced and unannounced audits of service centers, assessing both product quality and process compliance.
- Monitor and improve adherence to Quality Management System (QMS) requirements, Standard Operating Procedures, and quality best practices.
- Support the rollout of quality initiatives, product strategies, and process improvements across operations.

Quality Investigations & Customer Support

- Act as CHEP’s customer-facing quality representative, managing quality-related concerns and ensuring timely resolution.
- Lead root cause investigations and corrective action processes (RCA/CAPA) to address product and service quality issues.
- Support investigations into operational failures, customer complaints, and service disruptions while providing coaching and guidance to operations teams.
- Gather and analyze field intelligence to identify trends and opportunities for improvement.

Training & Continuous Improvement

- Develop and deliver quality and compliance training programs for operational teams.
- Promote a culture of quality, accountability, and continuous improvement across CHEP and partner operations.
- Support the implementation of standardized quality processes and improvement initiatives.
- Drive awareness of quality metrics, compliance requirements, and operational best practices.

Data Analysis & Reporting

- Monitor and report on key quality indicators including: Acceptable Quality Level (AQL) QMS compliance Damage ratios Audit performance Corrective action effectiveness
- Analyze trends and recommend actions to improve product and service quality performance.
- Support data-driven decision-making through quality reporting and insights.

What We're Looking For

Qualifications

- Bachelor's degree in Engineering, Quality Management, Supply Chain, Logistics, Manufacturing, Food Science, or a related field preferred.
- 1-3 years of experience in Quality, Operations, Manufacturing, Supply Chain, Customer Service, or Continuous Improvement.
- Experience handling customer complaints, quality investigations, or corrective action processes is highly desirable.

Technical Skills

- Understanding of quality investigations, complaint management, Root Cause Analysis (RCA), and Corrective and Preventive Actions (CAPA).
- Strong analytical and reporting skills with the ability to interpret data and identify trends.
- Knowledge of Quality Management Systems and quality standards.
- Familiarity with SAP, Salesforce, and Power BI is an advantage.
- Knowledge of ISO 9001, GMP/Food Industry requirements, and Lean Six Sigma principles is preferred.
- Risk assessment and problem-solving mindset.

Personal Attributes

- Strong communicator with excellent listening and stakeholder management skills.
- Ability to build trust through structured investigations and professional follow-up.
- Detail-oriented, organized, and accountable.
- Adaptable with a proactive and continuous improvement mindset.
- Customer-focused with the ability to collaborate effectively across multiple functions.

What We Offer

- Competitive salary with annual bonus and comprehensive benefits package.
- Company car in line with company policy.
- LuxMed Medical Insurance.
- Multisport Card.
- Meal vouchers.
- Transportation allowance (110 PLN net per month).
- Employee Capital Plan.
- Employee Investment Plan.
- 3 paid volunteering days annually.
- 2 additional vacation days after completion of a full calendar year.
- Financial bonus supporting a two-week holiday.
- Opportunity to develop your skills within a global supply chain and logistics leader.
- Exposure to international projects and collaboration across regions.
- A high level of autonomy with real impact on the organization.
- Strong support for career growth and professional development.
- A collaborative culture that celebrates success through team events and recognition initiatives.

Remote Type

Hybrid Remote
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Skills to succeed in the role

Adaptability, Customer Relationship Management (CRM), Empathy, Experimentation, Quality Auditing, Quality Standards, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Training Delivery, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].