Primary Support Professional - Residential

Job Description:

Job Title: Primary Support Professional (Residential)
Location: Cape Girardeau, MO
Department: ISL
Employment Type: Full Time

Job Summary:

Are you passionate about making a meaningful difference in the lives of others? As a Primary Support Professional (Residential), you will play a vital role in supporting individuals with intellectual and developmental disabilities as they live, grow, and thrive in their homes and communities. Join a compassionate, collaborative team where your work is valued, your relationships matter, and your efforts directly impact the quality of life of those we serve. This position offers the opportunity to build meaningful connections, develop leadership skills, contribute to person-centered care, and help create safe, supportive environments every day. We are seeking dependable, compassionate individuals who are organized, proactive, and committed to helping others achieve their goals.

The Primary Support Professional (Residential) works closely with the Program Coordinator to ensure the successful implementation of each individual's Individual Support Plan (ISP). This role coordinates day-to-day residential activities, supports client health and wellness needs, collaborates with team members, assists with medical appointments, promotes safety and quality standards, and helps ensure individuals receive the highest level of person-centered support.

This position offers…

· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

· Mileage Reimbursement – Company paid for work functions requiring travel

· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition

· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

· Coordinate and support the implementation of each individual's Individual Support Plan (ISP) to help them achieve personal goals and maintain quality of life.

· Foster positive relationships with clients while providing person-centered support in residential and community settings.

· Transport and accompany individuals to required medical appointments and assist with follow-up care recommendations.

· Train and support staff regarding client medical needs, personal preferences, medications, adaptive equipment, and special dietary requirements.

· Review and monitor residential documentation, daily notes, goal tracking, health records, medication administration records (MARs), and related documentation for accuracy and compliance.

· Ensure residential homes maintain health, safety, cleanliness, and emergency preparedness standards, including monitoring safety kits, food storage, and household conditions.

· Coordinate staffing coverage and scheduling needs to maintain continuity of care and support services.

· Collaborate with Program Coordinators, nursing staff, guardians, and quality management personnel to address follow-up actions and client support needs.

· Monitor client finances by ensuring receipts, ledgers, and money counts are accurately maintained according to established procedures.

· Support positive behavioral interventions and participate in ISP meetings, RN visits, service monitoring visits, and other care coordination activities.

· Ensure safety drills, incident reporting, and required monthly documentation are completed in accordance with organizational and state requirements.

· Perform other duties as assigned.

Education, Experience, and/or Credential Qualifications:

· High school diploma or GED required.

· One (1) year of experience working with individuals with intellectual and developmental disabilities preferred.

· In lieu of experience, successful completion of Missouri Quality Outcomes training approved by the Division of Developmental Disabilities regional office may be accepted.

Additional Qualifications:

· Must be at least 18 years of age.

· Current valid driver's license required.

· Acceptable driving record required.

· Current automobile insurance required.

· Successful completion of background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks.

· Ability to read and interpret safety rules, operating instructions, procedures, and related documentation.

· Ability to prepare routine reports and correspondence.

· Ability to communicate effectively with individuals served, family members, coworkers, and community partners while utilizing person-centered language.

· Ability to follow written, verbal, and diagram-based instructions.

· Strong problem-solving and organizational skills.

· Reliable means of communication required.

· Ability to read, understand, and prepare clear written documentation.

Physical Requirements

· Perform sedentary work, occasionally exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.

· Utilize repetitive hand, finger, and arm movements for typing, writing, and documentation throughout the workday.

· Sit for extended periods of time while performing administrative and documentation duties.

· Occasionally stand and walk for brief periods as required to support daily job responsibilities.

Keywords: Primary Support Professional, Residential Services, Direct Support Professional, DSP, Developmental Disabilities, Intellectual Disabilities, Individual Support Plan, Residential Care, Care Coordination, Human Services



Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness



Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.