About this role
SafeStreets USA is dedicated to creating safer, stronger communities across the country. Were looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, youll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.
Job Summary
Coach, train and motivate individuals on metric behaviors we hope to replicate throughout the nation. Leading training calls on performance-based metrics, 1 on 1 coaching daily, including before EHP steps inside home & motivating with positive messaging and phone calls. Dedicate 4 hours of each day to utilizing reporting, setting goals, leading by example and executing action plans within EHPs to drive performance
Essential Functions and Responsibilities
The essential functions listed below are representative of the duties required to successfully perform this role. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.
- Work with team captain to lead district training and coaching efforts to increase all performance-based metrics Captain is compensated for
- Develop and train EHPs in district to follow the process in which Lead Captain performs
- Track all data communicating with Team Captain & BPL to develop strategies for improvement for EHPs within the district
- Help build action plans for EHPs with Team Captain & BPL to increase performance based metrics within the district
- Attend weekly Captain call to be developed, gather useful new information, get up to date on new processes or goals the company has set forth
- Maintain visibility into team group chats & captains chat posting process culture
- Coach EHPs 1 on 1 while theyre in the home, before they arrive to the home & post install on metric improvement
- Spend 4 hours each day dedicated to Lead Captain role, driving performance based metrics utilizing 1 on 1 conversations, coaching in real time, working with Team Captain to assure performance within the district is continuing to trend upwards
- Identify shortcomings partnered with your Team Captain to spotlight within your team & EHPs, identify problems and create solutions to increase performance
- Strategically focus on GTR, the use of & hold EHPs accountable for not asking every time in the home for referrals from our customers
Competencies & KPIs
Field Coaching & Enablement Ability to coach, motivate, and support districts/reps to improve performance based metrics
Operational Ownership & Follow-Through Strong discipline in coaching, developing and follow-through of real time performance metrics. Tracking EHPs metrics to be able to develop strategic plans to increase performance
Partner Coordination & Problem Resolution Ability to work effectively with Team Captains & BPL to coordinate specific action plans for EHP to increase performance
Data Accuracy & Performance Management Strong attention to detail in maintaining relationships with EHPs & focusing on daily goals along with monthly goals
Overall PEA, Referrals/Self Gens Focusing on increases of company minimums of the following metrics while hyper focusing with real time data on EHPs performance
Time Management Utilizing 4 hours of scheduled time in each day to sharpen the skills, increase performance & drive the metrics Safestreets is dedicated to seeing improvement in. Utilizing 9/1 reporting & access to see real time EHP s in the home to drive the metrics increase
Skills, Physical Demands & Work Environment
- Must be able to lift up to 25 lbs. and sit or stand for periods throughout the work day.
- Work is performed office setting
- Up to 0% of travel required
- Ability to clearly and consistently deliver direction from leadership to all teammates. This includes communicating expectations, updates, and strategic initiatives in a timely, accurate, and motivating manner.
Licenses, Certifications, & Educational Requirements
All SafeStreets employees must be 18 years of age or older.
Education required GED/HS
License supplied by company
Experience in CRM needed, Salesforce preferred
MS Office experience, especially Excel competency
At least 6 months EHP experience required
At least 6 months of Team Captain experience preferred
Compensation
SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. If this role has variable comp and will be shared in a separate compensation plan.
Employment is contingent upon successful completion of a background check and any additional security clearances or licenses required for the role, including applicable state licensing requirements.
SafeStreets is an Equal Opportunity Employer . We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification under applicable law.
Employment with SafeStreets is at-will, meaning that either the employee or SafeStreets may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
I acknowledge that I have received, read, and understand this job description. I understand that this document describes the general nature and level of work required for this position and does not constitute an employment contract, either express or implied. I further understand that my duties, responsibilities, compensation, and work location(s) may change based on business needs and applicable laws, and that I am responsible for performing my job in compliance with all SafeStreets policies and applicable local, state, and federal laws.
California Only : I understand that my compensation and work hours are governed by California wage and hour laws, including minimum wage, overtime, meal and rest periods, timekeeping requirements, and applicable local minimum wage ordinances based on where work is performed. I agree to accurately record all hours worked and understand that off-the-clock work is prohibited.