Principal Infrastructure Engineer

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

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Principal Infrastructure Engineer - OpenShift/Kubernetes platform Administrator

Value Proposition

We are seeking a skilled and motivated Systems Engineer III- OpenShift/Kubernetes platform Administrator to build, administer, and optimize enterprise OpenShift container platforms. This role is responsible for building, automate, maintaining highly available OpenShift clusters, automating infrastructure operations, ensuring platform security, and supporting application teams deploying cloud-native workloads.

The ideal candidate will have strong experience in Red Hat OpenShift, Kubernetes, Linux administration, automation, and troubleshooting. The individual will work closely with DevOps, Cloud, Security, and Application Development teams to deliver reliable and scalable container platform services.

Job Details

Position Title: Principal Infrastructure Engineer

Career Level:  P4

Job Category: Assistant Vice President

Role Type: Hybrid

Job Location:  Bangalore

About the Team:

The Container Platform Operations team provides 24x7 operational support for enterprise OpenShift and Kubernetes platforms, focusing on platform administration, cluster reliability, automation, security, monitoring, incident management, and production support. The team partners closely with Cloud Engineering, DevOps, Cybersecurity, Infrastructure Services, and Application Development teams to deliver secure, scalable, highly available, and resilient container platform services across the enterprise.

Key Deliverables

OpenShift Platform Administration

- Install, configure, administer, and support Red Hat OpenShift Container Platform (OCP) clusters.
- Perform cluster lifecycle management, including upgrades, patching, maintenance, and capacity planning.
- Monitor cluster health, performance, and resource utilization.
- Manage OpenShift components including:Worker Nodes, Control Plane Nodes, Operators, Ingress Controllers, Routes, Projects/Namespaces, Persistent Storage
- Troubleshoot and resolve platform-related incidents and service disruptions.

Kubernetes Administration

- Support Kubernetes workloads running on OpenShift clusters.
- Configure and manage deployments, services, ingress, networking, and storage.
- Monitor containerized applications and platform services.
- Analyze and resolve pod, node, networking, and storage issues.
- Implement workload optimization and resource management best practices.

Linux Systems Engineering

- Administer and support Red Hat Enterprise Linux (RHEL) servers.
- Perform server provisioning, patching, hardening, and performance tuning.
- Monitor operating system health and security compliance.
- Support virtualization and infrastructure environments hosting OpenShift platforms.

Automation & DevOps

- Develop and maintain Infrastructure as Code (IaC) solutions using:Terraform, Ansible, Helm, Git
- Automate routine administrative and operational tasks.
- Support CI/CD platform integrations and deployment automation.
- Assist development teams with application onboarding and deployment activities.

Security & Compliance

- Implement and maintain security controls for OpenShift clusters.
- Configure Role-Based Access Control (RBAC) and security policies.
- Manage secrets and certificate lifecycle processes.
- Support vulnerability remediation and compliance initiatives.
- Collaborate with security teams to ensure adherence to enterprise standards.

Monitoring & Operational Support

- Monitor platform availability and performance using enterprise monitoring tools.
- Configure alerts, dashboards, and reporting metrics.
- Participate in on-call support and incident response activities.
- Perform root cause analysis and implement corrective actions.
- Maintain operational runbooks and technical documentation.

Skills and Qualification

Experience

- 5+ years of systems engineering or infrastructure administration experience.
- 3+ years of hands-on OpenShift and Kubernetes administration experience.
- Experience supporting production container platforms in enterprise environments.
- Strong Linux system administration background.

Required Technical Skills

Container Platforms

- Red Hat OpenShift Container Platform (OCP) or any Kubernetes flavours
- Docker/Container Runtime Technologies
- OpenShift/kubernetes Operators
- OpenShift Pipelines, GitOps, ArgoCD

Operating Systems

- Red Hat Enterprise Linux (RHEL), Linux Performance Tuning, Linux Security Hardening
- Shell Scripting

Automation & Configuration Management

- Ansible, Terraform, Helm, Git, Bash/Python scripting

Cloud & Infrastructure

- AWS, Azure, or Google Cloud Platform
- Virtualization technologies such as VMware
- Infrastructure provisioning and management

Networking

- TCP/IP, DNS, Load Balancers, SSL/TLS Certificates, Network Policies, Routing and Firewall Concepts

Monitoring & Logging

- Dynatrace/AppDynamics, Prometheus, Grafana
- Splunk, ELK/EFK Stack
- OpenShift Monitoring Stack

Preferred Qualifications

- Experience with OpenShift Service Mesh and Istio.
- Experience with ArgoCD and GitOps practices.
- Experience supporting multi-cluster OpenShift environments.
- Knowledge of storage platforms such as Ceph, NFS, and SAN.
- Familiarity with Site Reliability Engineering (SRE) principles.
- Experience with container security tools and vulnerability management.

Preferred Certifications

- Red Hat Certified OpenShift Administrator
- Red Hat Certified Engineer (RHCE)
- Certified Kubernetes Administrator (CKA)
- Certified Kubernetes Application Developer (CKAD)
- Red Hat Certified Specialist in Containers and Kubernetes

AWS, Azure, or GCP Cloud Certifications

This role is ideal for a Principal Infrastructure Engineer responsible for the build, support, and continuous improvement of enterprise OpenShift platforms while partnering closely with DevOps, Cloud Engineering and Application Development teams.

Relationships & Collaboration

- Reports to: Director - Technology
- Partners: Senior leaders and cross-functional teams across geographies (India and US team)

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.