Order Management Specialist

Order Management Specialist

Wentzville, MO Job Description The Order Management Specialist oversees the full order fulfillment process from quote to invoice, ensuring accurate order entry, timely deliveries, and exceptional customer service. This role works closely with sales and internal teams to confirm pricing, clarify customer requirements, and maintain accurate customer records while building strong, long-term relationships with customers. Responsibilities

- Collaborate with the sales team to confirm pricing and clarify customer requirements before order entry.
- Perform all phases of the order fulfillment process, including order entry, order confirmation, purchasing buy-to-order materials, creating picklists and jobs, and managing customer records.
- Enter customer orders accurately and ensure timely processing from initial quote through to final invoice.
- Monitor and follow up on customer orders to increase the percentage of on-time deliveries and communicate any changes promptly.
- Answer incoming phone calls and emails, qualify requests, and route them appropriately to ensure customers receive timely assistance.
- Assist customers with inquiries related to order status, stock availability, list pricing, tracking numbers, and other order-related information.
- Maintain written and electronic records of relevant customer correspondence for future reference and review.
- Develop and maintain friendly working relationships and positive rapport with customers to support repeat business and customer satisfaction.
- Monitor the progress of orders to ensure they follow the established schedule, coordinating with relevant employees to meet delivery timelines.
- Communicate proactively with internal stakeholders about order status, potential delays, and required actions to ensure on-time delivery.

Essential Skills

- Proven experience with order entry and order management processes.
- Strong data entry skills with a high level of accuracy and attention to detail.
- Proficiency with Microsoft Office, including Excel and Outlook.
- Basic computer skills, including the ability to work with spreadsheets and electronic records.
- Effective written and verbal communication skills for phone and email correspondence.
- Ability to provide administrative support in a fast-paced order fulfillment environment.
- Basic math and reading skills to interpret orders, pricing, and quantities.
- Ability to monitor and manage multiple orders simultaneously while maintaining accuracy.

Additional Skills & Qualifications

- High school diploma or bachelors degree in a related field.
- Familiarity with ERP systems; ERP knowledge is a plus but not required.
- Experience using Excel for tracking orders, updating records, or generating reports.
- Demonstrated ability to build positive relationships with customers and internal teams.
- Strong organizational skills and the ability to prioritize tasks in a growing organization.
- Comfort working with list pricing, stock status, and tracking information.

Work Environment This role operates in a professional office environment with standard business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. The position relies heavily on computer-based work, including the use of Microsoft Office applications and other business systems for order entry and record management. The company is family-owned and maintains a tight-knit, supportive culture where employees know one another and collaborate closely. As the company continues to grow, team members experience significant opportunities for professional development and advancement within a stable and friendly workplace.
Job Type & Location
This is a Contract to Hire position based out of Wentzville, MO.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wentzville,MO.
Application Deadline
This position is anticipated to close on Oct 10, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.