About this role
Are you ambitious, motivated, and ready to learn the ropes of sales? MUM Industries is looking for a Customer Service/ Sales Representative with a background in engineering or sales whos hungry to grow into a Sales Manager role. If youre eager to roll up your sleeves, deliver for customers, and learn from the best, this is your chance.
Key Responsibilities
- Serve as the first point of contact for customers, providing product information, handling inquiries, and ensuring excellent customer service.
- Support the sales team with quoting, order entry, and follow-up to ensure timely and accurate communication with customers.
- Learn MUM Industries products, applications, and markets to effectively support customer needs.
- Collaborate with engineering and production teams to deliver customer-driven solutions.
- Assist in developing and maintaining strong customer relationships to drive sales growth.
- Participate in training and mentorship programs to prepare for a future leadership role in sales.
- Take initiative to identify opportunities for process improvements, upselling, and customer satisfaction.
Qualifications
Qualifications
- Bachelors degree in Engineering, Business, Sales, or related field preferred (or equivalent experience).
- 1–3 years of experience in customer service, sales, or a technical/engineering role.
- A tested level of mechanical aptitude.
- Strong communication, interpersonal, and problem-solving skills.
- Self-motivated with a whatever it takes mindset and desire to grow into a Sales Manager role.
- Ability to learn quickly, manage multiple priorities, and work collaboratively in a fast-paced environment.
- Proficiency with CRM systems and Microsoft Office Suite a plus.
What Youll Do
- Be the go-to contact for customers—answering questions, providing solutions, and making sure they get the best service possible.
- Support our sales team with quotes, orders, and follow-up to keep customers happy and projects moving.
- Learn our products inside and out so you can confidently help customers and spot opportunities.
- Work with engineering and production teams to deliver creative, customer-first solutions.
- Build lasting relationships with customers that drive repeat business and long-term growth.
- Get hands-on sales training and mentorship so you can grow into a leadership role.
What Were Looking For
- Degree in Engineering, Business, Sales—or relevant experience that shows youve got what it takes.
- 1–3 years of customer service, technical, or sales experience.
- Strong people skills—you can talk to anyone and build relationships quickly.
- A go-getter attitude with a whatever it takes approach to learning and succeeding.
- Organized, adaptable, and ready to grow your career in sales.
Why MUM?
- A clear path to becoming a Sales Manager .
- Mentorship from experienced sales leaders who want to see you succeed.
- A competitive pay and benefits package.
- A fast-paced, team-driven culture where your effort gets noticed.