About this role
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Purpose
The Service Supervisor is responsible for supervising front-end operations and ensuring exceptional customer service throughout the store. This position leads front-end associates, oversees daily service execution, maintains operational controls, and supports achievement of service, sales, labor, and customer satisfaction goals.
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Key Responsibilities
Front-End Operations
- Supervise daily front-end operations, including checkout lanes, customer service desk activities, and courtesy services.
- Ensure adequate staffing levels are maintained to support customer demand.
- Monitor checkout performance and customer wait times.
- Coordinate front-end activities to ensure efficient and effective operations.
- Support execution of company programs, promotions, and service initiatives.
Leadership & Team Development
- Lead, train, coach, and develop cashiers, courtesy clerks, and front-end associates.
- Provide daily direction and assign work responsibilities.
- Promote a culture of accountability, teamwork, and service excellence.
- Assist with onboarding and ongoing associate development.
- Support performance management and recognition initiatives.
Customer Service
- Deliver exceptional customer service and lead by example.
- Resolve customer concerns, complaints, and service issues promptly and professionally.
- Assist customers with returns, exchanges, refunds, and other service-related requests.
- Promote customer loyalty programs and store services.
- Foster a welcoming and positive shopping environment.
Cash Handling & Operational Controls
- Oversee compliance with company cash-handling procedures.
- Monitor register operations, till accountability, cash pickups, and reconciliation processes.
- Support loss prevention initiatives and operational audits.
- Investigate and report cash discrepancies according to company guidelines.
- Ensure operational controls are consistently maintained.
Compliance & Safety
- Ensure compliance with company policies, procedures, and operational standards.
- Monitor adherence to age-restricted sales requirements and customer service policies.
- Promote workplace safety and maintain a clean, organized front-end environment.
- Assist with regulatory compliance and operational audits as required.
Financial Performance
- Support achievement of department sales, labor, productivity, and customer service goals.
- Monitor front-end efficiency and identify opportunities for improvement.
- Assist leadership with labor management and scheduling recommendations.
- Support execution of initiatives designed to improve profitability and customer satisfaction.
We also provide a variety of benefits including:
- Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits (https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$)
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.