Reinsurance Operations Manager

Description
Risk Financing sits at the center of how Liberty Mutual transfers risk to the reinsurance market, and its effectiveness depends on a large number of functions moving in step. This role exists to make that happen. As Reinsurance Operations Manager, you will be the connective tissue between Risk Financing and its key partner functions — Enterprise Risk Management, RI Operations, RI Accounting, Legal, Tax, LM Re and the broker community — ensuring that priorities are clearly set, actively managed and consistently executed across all of them.

This is a role for someone who is energized by turning recurring friction into durable process. You will own the definition of the treaty lifecycle and its implementation across the team, contribute to the standard operating procedures that allow placement teams to act with confidence, and take a leading role in renewal preparation and management — including the treaty handover to downstream teams within agreed service levels. You will work across the full lifecycle, from market approval and reinsurer governance through binding, post-placement data delivery and in-force management.

Much of the work involves shaping the agenda of teams you do not manage, so the ability to build credibility, communicate with clarity in writing and in person, and hold a position under senior scrutiny is central to success.

What you'll do

- Serve as a key operational point of contact between Risk Financing and its partner functions, establishing and maintaining a governed cadence with each
- Own the treaty lifecycle definition end to end and drive its adoption across the Risk Financing team
- Author, secure approval for and implement standard operating procedures and standardized templates that remove ambiguity and reduce duplication of work
- Own operational renewal preparation and management for reinsurance cycles, including new process implementation, training, and monitoring of operational handovers to Enterprise Risk Management (ERM) and RI Operations withing tight SLAs
- Partner with ERM on reinsurer governance, collateral requirements, approved market lists and concentration frameworks, and implement approved changes as business as usual
- Support regulatory and control processes including SSAP62 risk transfer reviews, transfer pricing documentation and internal audit requests
- Drive data quality and standardization initiatives with internal teams and external delivery partners
- Identify and champion opportunities to simplify how the team delivers, including responsible adoption of GenAI tooling

At least 75% of time is spent on a combination of the following responsibilities:

- Operational excellence and SOP ownership: Own, maintain and continuously improve Risk Financing standard operating procedures across the treaty lifecycle, ensuring processes are clearly documented, scalable, audit ready and consistently applied globally.
- Process optimization and waste reduction: Identify inefficiencies, duplication and bottlenecks across Risk Financing operations, applying continuous improvement methods to simplify processes, reduce manual effort, minimize rework and shorten cycle times.
- Automation and simplification: Lead workflow simplification initiatives in partnership with Technology, Data and operational teams, translating strategic priorities into practical improvements.
- Data, reporting and insight: Improve data quality, lineage and usability across reinsurance systems and reporting outputs, using descriptive analytics, visualization tools, KPIs and operational metrics to support decision making and executive reporting.
- Stakeholder and partner connectivity: Act as a central coordinator between Risk Financing and partner functions including Finance, Claims, Actuarial, Legal, Tax, brokers and reinsurers, ensuring smooth handoffs, clear ownership and aligned timelines.
- Governance, controls and risk management: Support operational risk identification and remediation, ensuring controls, documentation and governance are in place to meet internal, audit and regulatory expectations.
- Operational performance management: Develop, update and analyze complex metrics used to assess operational performance, productivity, staffing needs, service levels and other measures valuable to Risk Financing leadership.
- Audit, review and senior forum support: Prepare materials, insights and recommendations for audits, reviews, governance meetings and senior forums
- Innovation and continuous improvement: Champion new tools, ways of working and data-driven practices across Risk Financing Operations, embedding continuous improvement into daily management.
- Mentoring and capability building: Provide guidance, coaching and mentoring to less experienced staff, helping embed consistent operational practices across the Risk Financing team.
Qualifications
- Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to 8+ years of relevant experience to include  reinsurance operations, process improvement, accounting or audit
- Substantial experience in reinsurance operations, treaty administration or a closely related insurance operations discipline
- Advanced degree preferred
- Displays strong research, problem solving, analytical, and critical thinking skills
- Advanced business operations knowledge to include understanding the function`s value chain and market conditions
- Advanced influencing, relationship management & presentation skills
- Highly skilled at supporting change and imparting value within an organization
- Strong project management skills as part of implementing business process changes
- Advanced knowledge of available data sources, strengths and shortcomings
- May also be relevant based on the particular needs of the position: Advanced knowledge of Excel and strong knowledge of database software
- Solid knowledge of business intelligence tools
- A demonstrated record of cross-functional coordination in a complex organization, including influencing teams outside your reporting line
- Strong process design and documentation capability — the ability to take an undefined process, map it, and produce guidance others can follow without you present
- Excellent written and verbal communication, with the judgement to adapt the same material for operational, financial and risk-and-controls audiences
- Sound working knowledge of treaty structures, reinsurer governance and regulatory requirements affecting reinsurance transactions
- Comfort operating with autonomy and precision on long-horizon initiatives alongside a high volume of ad hoc requests
- A collaborative, service-oriented approach and the credibility to become the person stakeholders bring problems to for quick resolution
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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