Band Repair Technician (Tier 1 - 3 DOQ)

Role Summary

Schmitt Music is seeking to hire a Band Repair Technician at our Moorehead, MN Repair facility. This position play a key role in delivering a seamless service experience for customers and schools by combining technical expertise with strong collaboration and communication based on Schmitt Musics core values: Serve Your Customer, Do Whats Right, and Continuous Improvement .

Why Schmitt Music

For more than 125 years, Schmitt Music has existed for one purpose: to enrich lives by helping people make music. As the Upper Midwests premier supplier and service center for school music and beginning band programs, we support thousands of students, educators, and schools each year.

At the same time, Schmitt Music is also home to one of the regions largest selections of intermediate and professional-level instruments. Our Bloomington showroom gives technicians rare, hands-on exposure to some of the finest instruments available, creating learning opportunities that simply dont exist in most repair environments.

Our repair teams are central to this mission. Every instrument that leaves a Schmitt Music bench supports a students first note, a programs success, or a professional musicians performance. We invest in technicians the same way we invest in music education: for the long term.

Where Craftsmanship and Education Meet.

Depending upon your qualifications, there is an opportunity to step in at any of our three tiers of craftsmen:

The Tier 1 Band Instrument Repair Technician role is designed for new graduates and early career technicians who want to build a real career, not just get a first job. At Schmitt Music, youll take what you learned in school and apply it in a professional, supportive environment where mentorship, growth, and clear expectations are built into the role.

As a Tier 1 technician, your day is focused on learning and practice. Youll spend time at the bench reconditioning company-owned brass and woodwind instruments, building consistency and speed. Youll work alongside experienced technicians who answer questions, provide feedback, and help you refine your craft. Each day builds confidence, skill, and readiness for the next level.

Tier 2 technicians are developing professionals who have built a strong foundation and are ready for more responsibility. This role bridges early-career learning and senior-level mastery, offering increased autonomy while continuing to grow technical depth and judgment.

As a Tier 2 technician, your day balances efficiency and problem-solving. Youll recondition company-owned instruments while also taking on select customer owned repairs. Youll evaluate instruments, recommend repairs, and work closely with retail staff and educators. Your bench time is complemented by collaboration, decision-making, and preparation for senior-level responsibilities.

Tier 3 technicians represent the highest level of craftsmanship at Schmitt Music. These experienced professionals are trusted to solve complex problems, perform advanced customer repairs, and help define quality standards across our organization and across the industry.

As a Tier 3 technician, no two days are the same. Your time is spent diagnosing complex mechanical and playability issues, performing advanced repairs, and mentoring developing technicians. You may work on student instruments in the morning and professional-level instruments in the afternoon, gaining exposure to some of the finest instruments available in the region.

Key Responsibilities - DOQ

Recondition company-owned instruments efficiently and consistently

Perform select customer owned repairs up to advanced customer-owned brass and woodwind repairs.

Evaluate instrument condition and recommend appropriate repairs

Collaborate with retail staff, road representatives, and educators

Support peak seasonal repair demands

Maintain accurate repair documentation

Care for instruments, tools, and shop resources with professionalism and accountability

Identify opportunities to improve repair processes, turnaround times, and communication between service and retail teams

Diagnose complex mechanical, acoustical, and playability issues

Set and uphold repair quality and turnaround standards

Mentor Tier 1 and Tier 2 technicians

Collaborate with service managers on workflow improvements

Support students, educators, and professional musicians

Note: This job description is not intended to cover every responsibility or task associated with the position and may evolve over time.

Qualifications

Minimum Qualifications

Graduate of a formal band instrument repair program preferred (Red Wing, WITCC, or similar)

Strong attention to detail and pride in craftsmanship

Desire to learn, grow, and build a long-term career

For Technician Tier 1:

Proficiency in brass and woodwind repair preferred

For Technician Tier 2:

- Tier 1 qualifications, plus

- 2–4 years of professional band instrument repair experience

- Proficiency in brass and woodwind repair

- Strong organization, time management, and repair judgment

For Technician Tier 3:

- Tier 2 qualifications, plus

- 4+ years of professional band instrument repair experience

- Advanced proficiency in brass and/or woodwind repair

- Strong repair judgment and prioritization skills

- Leadership mindset and commitment to excellence