Resort GM / Complex General Manager

Resort GM / Complex General Manager

The resort combines traditional hospitality operations with the management of company-owned and privately owned apartments. The incoming General Manager will take overall responsibility for resort operations, commercial performance, guest experience, owner relations and team development.

This is a year-round, hands-on leadership position for an experienced hotel or resort operator who can build strong teams, establish effective systems and improve the overall performance of the property.

Key responsibilities

- Lead the day-to-day operation of the resort.

- Manage reception, reservations, housekeeping, maintenance, security, food and beverage and property management.

- Recruit, train and develop department heads and operational staff.

- Build a reliable management team and strengthen communication between departments.

- Establish and maintain SOPs, reporting systems and quality-control procedures.

- Maintain high standards of guest service and communication with apartment owners.

- Prepare operational budgets and control costs.

- Report regularly to ownership on performance and key operational indicators.

- Oversee reservations, pricing, OTAs, distribution channels and revenue performance.

- Develop relationships with tour operators and external commercial partners.

- Coordinate contractors, suppliers, preventive maintenance, health and safety and property upkeep.

- Resolve operational issues quickly and maintain efficient day-to-day operations.

- Support the continued development of the resort ahead of future seasons.

Candidate profile

We are looking for a senior hospitality professional with:

- At least 5 years of senior operational management experience within a hotel, resort or aparthotel.

- Previous responsibility for an entire property is strongly preferred.

- Strong experience across hotel operations, reservations, guest service, revenue management and financial control.

- Proven experience managing substantial teams and developing department managers.

- Experience with both hospitality operations and property or apartment management is an advantage.

- Experience working with individual apartment owners would be valuable.

- Strong commercial awareness and experience with budgeting, cost control and reporting.

- Experience developing SOPs and operational procedures.

- A strong professional network within hospitality, tourism, suppliers and recruitment is an advantage.

- International hotel or resort experience is highly valued, including experience in the Middle East or other international markets.

- A degree in Hospitality Management, Hotel Management, Business Administration or a related field is preferred, although substantial relevant management experience will also be considered.

Languages

- Fluent Bulgarian is required.

- Strong English is required.

- Greek, Russian or other languages would be an advantage.

Systems knowledge

Candidates should be comfortable working with:

- Property Management Systems

- Booking and reservation systems

- Channel managers

- OTAs

- Point of Sale systems

- Microsoft Office

- Management reporting tools

Experience with Clock PMS is particularly valuable. Experience with Opera, Mews, Cloudbeds, Fidelio or similar systems is also relevant.

Personal qualities

The successful candidate should be:

- Hands-on and operationally focused

- Organised and commercially minded

- Comfortable making decisions

- Strong in problem-solving

- Able to lead by example

- Confident communicating with staff, guests, apartment owners and external partners

- Capable of working directly with ownership

- Interested in building and developing a resort operation for the long term

Team and operation

The resort operates year-round.

- Approximately 20 employees during the off-season

- Approximately 48 employees during peak season

- The General Manager will have substantial involvement in building and developing the management team

Package

The employer offers:

- Competitive salary based on experience and qualifications

- Accommodation within the resort

- Meals

- Year-round employment

- Senior operational responsibility and direct access to ownership

- Opportunity to shape the future development of the resort

Location

Burgas region, Bulgaria

How to apply

Please send your CV in English to IC Recruiting .

All applications and discussions will be treated as strictly confidential .

Only candidates whose experience closely matches the requirements will be contacted.

IC Recruiting
Licensed Recruitment Agency No. 2087/22.07.2016
icrecruiting.eu