Systems Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Process Discovery, Analysis, and Design

- Partner with stakeholders to understand business objectives, customer needs, pain points, risks, controls, and performance expectations.

- Plan and facilitate discovery sessions, interviews, workshops, observations, and working meetings with cross-functional teams.

- Document current state and future state workflows, customer journeys, value streams, decision points, handoffs, roles, business rules, and system dependencies.

- Analyze processes to identify root causes, bottlenecks, rework, unnecessary variation, control gaps, delays, and opportunities for automation or simplification.

- Develop practical recommendations, options, and business cases that balance customer value, operational impact, risk, cost, and implementation effort.

Requirements, Implementation, and Change Support

- Translate process needs into clear business requirements, acceptance criteria, procedures, controls, and implementation plans.

- Collaborate with business owners, project managers, systems analysts, software development, data teams, vendors, and other partners to align process and technology changes.

- Support pilots, testing, readiness activities, training, communications, documentation, and transition to business ownership.

- Maintain process documentation and repositories so procedures, ownership, controls, and supporting materials remain current and accessible.

Measurement, Governance, and Continuous Improvement

- Define process measures, baselines, targets, and reporting requirements in partnership with process owners and data teams.

- Monitor results and trends, evaluate adoption and control effectiveness, and communicate findings to stakeholders and leadership.

- Help establish consistent process management methods, templates, standards, governance routines, and accountability practices.

- Coach stakeholders on process mapping, problem solving, root cause analysis, measurement, and continuous improvement techniques.

- Manage multiple assignments, communicate status and risks, and escalate barriers that require leadership decisions.

- Maintain professional knowledge through continuing education and industry best practices.

- Other duties and responsibilities as assigned and required.

EDUCATION, TRAINING, AND EXPERIENCE:

Desired

- Bachelor's degree from a four-year university in business administration, operations management, information systems, industrial engineering, organizational development, or a related field.

- Three or more years of related experience in process analysis, business analysis, continuous improvement, operational excellence, project delivery, or a related discipline.

- Experience facilitating cross-functional workshops and developing current state and future state process documentation.

- Experience supporting process change from discovery through implementation, measurement, and sustainment.

- Lean, Six Sigma, business process management, change management, project management, or business analysis training or certification is desired.

REQUIRED SKILLS:

- Strong analytical and structured problem-solving skills, including the ability to separate symptoms from root causes and convert findings into actionable recommendations.

- Ability to facilitate productive discussions, build alignment, and work effectively with employees, leaders, technical teams, vendors, and other business partners.

- Strong process mapping, requirements documentation, procedure writing, and visual communication skills.

- Ability to define meaningful performance measures and use data to evaluate process effectiveness, quality, efficiency, risk, and customer impact.

- Effective written, verbal, presentation, and interpersonal communication skills, including the ability to explain complex topics in clear business language.

- Ability to work independently under general supervision, manage competing priorities, meet commitments, and adapt to changing business needs.

- High attention to detail and a commitment to documentation quality, confidentiality, information security, and responsible handling of company and customer information.

- Curiosity, sound judgment, diplomacy, and a continuous improvement mindset.

TOOLS, EQUIPMENT, AND SOFTWARE:

- Proficient with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.

- Proficient with process mapping and diagramming tools such as Microsoft Visio or comparable software.

- Working knowledge of reporting and visualization tools such as Power BI is desired.

- Working knowledge of workflow automation, low-code tools, project management platforms, process repositories, or approved AI tools is desired.

- Familiarity with common enterprise systems such as customer relationship management, ticketing, billing, human resources, finance, and collaboration platforms is desired.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

- Primarily indoor work in an office or hybrid environment requiring extended periods of sitting.

- Frequent use of a computer, keyboard, mouse, visual display, video conferencing, and collaboration tools.

- Occasional travel between Aureon locations or to business meetings may be required.

- No unusual physical requirements.