Assistant Operations Supervisor

About the Role

Summary:

We are a dynamic and growing community bank dedicated to providing exceptional financial services to individuals and businesses within our local area. Our mission is to build long-lasting relationships with customers by offering personalized service and fostering community-oriented banking experience. As part of our team, you will have the opportunity to grow with us, contributing to both your personal and professional development in a supportive and innovative environment.

The Assistant Operations Manager works directly under the Operations Manager to support the day-to-day functions of the Operations Department. This is a hands-on leadership position responsible for assisting with the oversight and execution of operational activities, including online banking administration, wire processing, general ledger reconciliations, deposit operations, customer and branch support, dispute resolution, and other operational functions. The Assistant Operations Manager serves as a resource for employees, branch personnel, and customers by helping resolve operational questions, research issues, and ensuring timely and accurate processing of transactions.

Essential Functions:

- Under the direction of the Operations Manager assist in the daily oversight and coordination of the Operations Department.

- Provide leadership, guidance, and support to Operations team members to ensure efficient workflow and exceptional service.

- Assist with employee onboarding, training, cross-training, coaching, and development initiatives.

- Under the direction of the operations manager, identify opportunities to improve operational efficiency, accuracy, customer service, and risk mitigation.

- Assist in developing and updating procedures, training materials, and job aids.

- Support performance management efforts by providing feedback, monitoring progress, and reinforcing departmental expectations.

- Support the oversight of inbound calls to ensure professional, efficient, and courteous service.

- Serve as acting department lead in the absence of the Operations Manager

- Regular and predictable attendance is expected to accomplish assigned job duties

- Additional duties as assigned.

Additional Responsibilities:

- Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.

- Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).

- Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

- Must complete the assigned online training courses and achieve a passing score by due date.

- Represent in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.

About You

Qualifications:

- High School Diploma or equivalent

- 2-3 years of banking experience

- Excellent understanding of banking regulations and compliance

- Ability to use various computer systems and software including Microsoft Office

- Excellent communication and customer service skills both verbal and written

- Ability to maintain strict confidentiality

- Strong organizational skills and attention to detail

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.