IT Field Services Technician (1093) - Public Health - (EXEMPT)

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

- Application Opening: Wednesday, 9/29/2026
- Application Deadline: On or after Friday, 10/2/2026 
- Salary: $109,512 - $135,772 (https://careers.sf.gov/classifications/?classCode=1093)
- Appointment Type: Permanent Exempt (https://careers.sf.gov/knowledge/role-types/)  
- Recruitment ID: PEX-1093-RTF0161225-01014001 
- Work Arrangement: Onsite

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. Fulfilling this mission requires employees working across our hospitals, clinics, programs, and offices to deliver services and support the communities we serve. Individuals interested in joining SFDPH should expect to work in person across these settings.

The San Francisco Health Network, Population Health, Behavioral Health Services, and Administration are the core divisions of SFDPH. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Job Description

Under the general direction of the Supervisor or a higher-level Administrator, the IT Operations Support Administrator III supports endpoint computing needs of the 8,000+ users of the Department of Public Health’s technology infrastructure. Support locations include 24/7 IT Service Desk, San Francisco General Hospital, Laguna Honda Hospital, City Jail Health Services, remote health centers, and mental health clinics. 1093 is the advanced journey level in the IT Operations Support series. The incumbent in this role will perform the full range of technical support and system administration and should have excellent customer service, communication, and problem-solving skills. They may lead and/or provide more complex technical and operational support and systems administration activities which include debugging computer, applications, or operating system faults and performing detailed problems or root cause analysis as directed. The ideal candidate for this role will also enjoy helping others and thrive in a fast paced, diverse, and dynamic environment.

Essential Duties Include

- Install, Configure, Manage computer hardware, mobile devices, operating systems, applications, printers, and other peripherals.
- Provide full range of service desk functions. Tasks include but not limited to L1/2 support for incoming technical issues, incident management, problem management, request management, issue escalation, and coordination or technical resources required to resolve issues impacting the environment.
- Provide timely response to user incidents and requests, including accurately documenting work performed in service management tool. Ensure work performed is carried out within agreed service levels and in accordance with department guidelines.
- Troubleshoot and resolve hardware, software, network, and other issues impacting the operation or performance of PCs, mobile devices, and related peripherals.
- Research, evaluate, and recommend new technology, patches, and other fixes, as assigned.
- Build, test, deploy Operating System and application packages using standard enterprise deployment tools.
- Use enterprise management tools, e.g. SCCM, RDP and GoToAssist to perform duties.
- Collaborate with other IT teams to develop solutions to common issues impacting the computing environment.
- Monitor performance of the IT infrastructure and connected devices; make suggestions for improving efficiency.
- Provide clear and accurate advice or guidance to user questions around incidents or technology requests.
- Perform work related to disaster recovery, such as operational support at a disaster recovery site, or other activities deemed necessary during an emergency.
- Participate and/or lead assigned projects.
- Attend meetings as directed.
- Mentor and/or train more junior staff.
- The 1093 may perform other duties as assigned/required

Qualifications

MINIMUM QUALIFICATIONS

Education

- Requires an associate degree in computer science or a closely related field from an accredit-ed college or university OR its equivalent in terms of total course credits/units [i.e., at least six-ty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience

- Three (3) years* of experience performing analysis, installation, and technical support in a network environment.

Substitution

- Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
- Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

*One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

DESIRABLE QUALIFICATIONS
These desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

- Experience supporting Microsoft O365 productivity tools
- Service Now or similar ITSM application experience
- Microsoft Windows 10/11 administration and Support
- Microsoft Systems Center Configuration Manager, GoToAssist, or similar remote endpoint diagnostics tool.
- Android / iOS device management experience
- Apple Mac OS
- Scripting language: Jscript, PowerShell, C++, or similar
- Experience working in a Healthcare environment

VERIFICATION OF EDUCATION AND EXPERIENCE
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review  SF Careers Employment Applications  for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education or experience verification is required, information on how to verify education and experience requirements, including verifying foreign education credits or degree equivalency, can be found at  https://careers.sf.gov/knowledge/experience-education/ .

Note:  Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Additional Information

Additional information regarding Employment with the City and County of San Francisco:

- Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)
- Conviction History (http://sfdhr.org/conviction-history-faq)
- Employee Benefits Overview (https://sfdhr.org/benefits-overview) 
- Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)
- Disaster Service Worker (https://careers.sf.gov/knowledge/#:~:text=a%20later%20date.-,Disaster%20Service%20Workers,-By%20State%20law)
- ADA Accommodation (https://careers.sf.gov/accommodations/)
- Right to Work (https://careers.sf.gov/knowledge/#:~:text=Identification/Right%20to%20Work)
- Copies of Application Documents (https://careers.sf.gov/knowledge/#:~:text=Copies%20of%20Application%20Documents)
- Diversity Statement (https://careers.sf.gov/knowledge/#:~:text=Learn%20more-,Diversity%20Statement,-The%20City%20and)

Where to Apply  
All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit  https://careers.sf.gov/  to begin your application process.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the  City Career Center at City Hall , 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from  [email protected]  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the analyst, [email protected] 628-271-6704.

We may use text messaging to communicate with you on the phone number provided in your application. By applying, you accept the  Trust and Privacy Policy  and you may opt out of text messaging anytime.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.