About this role
Full-Time Customer Service Representative
- Location: 516 Lawrence Avenue, Kelowna, BC
- Full-Time | Minimum of 36 Hours/Week | $18.25/hr
- Days, Evenings, Holidays & Weekends Shifts
Be the friendly face that makes travel easier. Every trip with EBus & Red Arrow starts with a hello — and it could be yours. Whether someones off to visit family, head to school, or explore somewhere new, youll be the one making their journey simple, smooth, and stress-free. This isnt just about selling tickets; its about connecting people and creating a travel experience that feels welcoming from start to finish. As part of the Keolis Canada family, EBus & Red Arrow connects communities across BC and Alberta — and youll play an important role in helping travelers feel at home on the road.
What Youll Do
- Welcome and assist customers in person, by phone, and online
- Book, change, and cancel ticket reservations with accuracy and care
- Handle payments and keep records tidy and organized
- Help travelers with check-in, luggage, and boarding
- Keep the ticket office running smoothly (and looking good)
- Share your knowledge and problem-solving skills to make each trip easier
What Were Looking For
- A natural people-person with a helpful, positive attitude
- Comfortable with computers (bonus if youre good with Microsoft Office)
- Quick thinker who stays calm when problem-solving
- Reliable, detail-oriented, and ready to pitch in as part of a team
- Flexible with scheduling (weekend availability is a must)
- Bonus points: First Aid training, previous customer service experience
Why Join Us?
- Minimum of 36 hours per week (including; holidays, weekends, days & evening shifts)
- $18.25/hr with opportunities to learn and grow
- Health & Dental benefit package
- Discounted travel on our luxury motorcoaches
About Keolis
Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, youll be part of a team that believes travel should always feel safe, reliable, and people-first.