Mixed-Methods Researcher

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) / Voice of the Customer (VOC) program design and optimization. We work with some of the world’s largest organizations across a variety of industries—including Financial Services, Specialty Retail, Telecommunications, Healthcare, Hospitality, and Software—helping them gain a deep understanding of their customers, develop actionable insights, and improve business processes.

About the Role

We are seeking a hardworking, all-around Mixed-Methods Researcher to join our diverse, high-performing team. The ideal candidate is a bright, curious, and detail-oriented self-starter who brings a consultative mindset and sharp critical thinking skills to every project. As a highly adaptable player who can seamlessly navigate both qualitative and quantitative research, you will be passionate about using data to help clients drive strategic decisions and improve the end-customer experience. In this role, you will work directly with global, Fortune 500 clients, delivering impactful consulting projects to senior stakeholders.

Responsibilities

- Manage and execute both quantitative and qualitative research projects from start to finish, including project design, vendor management, and operational oversight.
- Collaborate with stakeholders to define objectives, design survey instruments and questionnaires, and implement quality control measures to ensure data accuracy.
- Program surveys on online platforms and coordinate the flow of data from multiple internal and external sources across cross-functional teams.
- Analyze complex data, reveal underlying patterns, and synthesize information into actionable insights and strategic recommendations.
- Build compelling, insights-based reports and produce clear, professional PowerPoint presentations that effectively communicate findings to senior stakeholders.
- Provide project management support—including tracking progress, managing resources, and delivering proactive, succinct updates to managers and clients.

Requirements

- Bachelor’s degree in Social Science, Management, Statistics, Computer Science, or a related field from a top university.
- 3–5 years of experience in market research, customer experience management, or related fields, preferably with agency or client-side experience.
- Proven ability as a critical thinker with strong capabilities in both qualitative and quantitative research methods to analyze data and generate insights.
- A consultative mindset backed by excellent communication skills to collaborate internally and engage effectively with external stakeholders.
- Must be highly proficient in Excel (Functions, Pivot Tables, logical sorting) and possess strong PowerPoint skills for quickly creating professional, well-designed decks.
- Experience with survey-based market research and programming tools (e.g., SurveyMonkey, Decipher, Qualtrics, Suzy, or My-Take).
- Exceptional attention to detail, time management, and workflow prioritization, combined with an independent work style and strong ownership of assigned responsibilities.
- Advantageous: Familiarity with quantitative analysis techniques like Conjoint and MaxDiff, knowledge of statistical packages (SPSS, R, STATA), or basic programming skills (SQL, Python).