About this role
The first account manager at Pocket. Most people use Pocket for work, and most of them bought it themselves - the same path the big collaboration tools took before they went company-wide. Team plans are the next step. They only pay off if a team that starts with Pocket keeps using it, adds seats and renews, and nobody owns that yet. You do. Once a company signs, the account is yours: you get it live, grow it and renew it, and you write down how Pocket does account management as you go. This is a hands-on role: you run the onboarding calls, chase inactive seats, ask for the expansion and close the renewal.
What you'll own
* Expansion: more devices and seats in accounts that already buy
* Renewals: on time, with attach rate going up
* The account playbook: onboarding, check-ins, expansion asks, renewals, etc.
* Account health in the CRM: activation, usage, seats, renewal date, next step
* Feedback to product and support: what teams need, what admins ask for, what breaks at rollout
What we're looking for
* You've owned a book of business accounts: onboarding, expansion and renewals, with numbers to show for it
* 2+ years in account management or customer success at a B2B software or hardware company
* You've run rollouts: devices shipped, admins set up, growing usage of the product
* AI-native: LLMs and automations are how you work
* Data-minded: you know activation, usage and renewal dates for every account, and you act on them
Bonus points for:
* Hardware plus subscription product
* Building account management from scratch
* Admin tooling, SSO or security reviews from the customer side
What we offer
* The first account management seat in a fast-growing B2B function
* A path to leading account management as it scales
* Direct impact on how the company grows, with direct founder access
* High-trust, high-responsibility environment
* Competitive base, variable on expansion and renewals, and equity