Client Advisor

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Responsibilities:

- Focuses on development and retention the existing clients; recruitment of new and potential ones

- Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)

- Offer an excellent level couture service at all times across all categories

- Foster sales in partnership and OTO appointment routine

- Naturally integrates digital tools in selling and clienteling activities

- Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

- Post-secondary education or Diploma holder or equivalent

- Minimum 2 years' working experience in luxury fashion industry

- Self-motivated, mature and good team-player

- Proven selling and clienteling skills

- Excellent communication & story telling skills

- Strong product knowledge to support the team in product maintenance, replenishment, display

- Good command of spoken Cantonese, English and Mandarin

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.