TAC IP Engineer (Senior/Junior)

Job Overview:

Delivere operational support and performe network health checks on the IP/MPLS network, ensuring stability and reliability, while resolving escalations from 1st-level support to maintain customer satisfaction

Work Life:

- Ensure high availability of TIME’s IP/MPLS network by leading preventive maintenance, spare management, and vendor performance evaluations.

- Deliver Level 3 technical support, resolving complex network issues and coordinating fault restoration with internal teams and vendors.

- Improve service quality through performance audits, KPI tracking, and proactive mitigation planning.

- Support new technologies and IP-based solutions, driving network optimization and service enhancements.

- Provide advanced training and knowledge-sharing sessions to strengthen internal technical expertise.

- Oversee CAPEX/OPEX for IP equipment and managed network acceptance reports to ensure compliance and reliability.

- Act as 24/7 on-call escalation point, ensuring minimal downtime and quick service recovery.

To be considered, you'll need :

- Bachelor’s degree in Engineering, Telecommunications, or a related field.

- 3+ years of proven experience in Operations & Maintenance (O&M).

- Industry-recognized certifications such as CCNP, JNCIP, HCIP (or higher).

- Strong focus on service quality and customer experience, with the ability to anticipate and resolve issues before they escalate.

- Excellent communication skills in English (spoken and written), with confidence in engaging senior management, customers, and vendors.

- Ability to manage multiple priorities effectively, ensuring each issue is handled with care.

- A proactive, resilient mindset that thrives in a fast-paced and dynamic environment.

Our Commitment to You:

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

- Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.

- Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.

- Employee assistance during life’s big moments, from celebrations to times of bereavement.

- Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.

- Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.