About this role
- Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.
- Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
- technician activities in accordance with internal polices and service level agreements.
- Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7
Career Level - IC1