Sales Excellence Lead

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Do you want to shape global sales processes that help local markets create stronger commercial impact? Are you motivated by leading cross-market projects from definition to implementation, and do you thrive when turning best practice into practical ways of working? Then this is an opportunity to join Demant’s Global Sales, Training & Service organization, where you will help define how our hearing aid wholesale companies go to market.

Welcome to Sales Excellence

In Global Sales, we work to strengthen commercial execution across Demant’s hearing aid wholesale companies. Our Sales Excellence team defines and rolls out global sales processes, frameworks and best practices that help markets improve how they plan, prioritize and engage with customers. We collaborate closely with local and global stakeholders to ensure our solutions are relevant, scalable and anchored in daily commercial work.

The Position

In the team, you will define and drive the global direction for sales processes across our hearing aid wholesale companies. You will take ownership of frameworks and ways of working within areas such as key account management, inside sales, multi-brand approaches, loyalty programs, segmentation and targeting. You will also lead or support selected country deep-dive projects, ensuring that new processes are implemented in a way that strengthens local capabilities and creates measurable commercial value, along with taking our annual sales planning process to the next level.

You will work at the intersection of commercial excellence, project management and change management. A key part of the role is to translate market needs, stakeholder input and performance insights into clear global processes that are easy for local teams to apply. You will collaborate with local markets and HQ stakeholders, participate as subject matter experts in relevant meetings, and ensure strong knowledge sharing across countries.

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Key responsibilities

- Define and continuously improve global sales processes, including areas such as key account management, inside sales, multi-brand approaches, loyalty programs, segmentation and targeting.

- Develop global frameworks and best practices that are practical, scalable and relevant for local commercial execution.

- Own the development of the Annual Sales Planning process, implement new features to the process and support local implementation

- Drive roll-out and anchoring of new processes and tools in close collaboration with market and HQ stakeholders

- Lead or support country projects to implement processes, raise capabilities and strengthen market performance.

- Identify needs for tools, KPI tracking and system requirements that help markets serve key target groups more effectively.

- Act as subject matter expert in forums, deep-dive sessions and ad hoc meetings with global and local management teams.

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Are you our new colleague?

We imagine that you bring a collaborative mindset, solid business understanding and the ability to create engagement across markets. You are motivated by improving ways of working, and you are comfortable leading through influence, building trust with stakeholders and turning ideas into implemented solutions.

We're looking for many of the following experiences and capabilities. If you don't meet every requirement, we still encourage you to apply:

- A master's degree in business, management, strategy, finance, economics or a similar field.

- Relevant experience from sales excellence, commercial excellence, business development, sales/account lead or similar roles

- A solid understanding of commercial excellence, sales processes and growth enablers in an international sales organization.

- Experience in defining and implementing commercial processes, frameworks or best practices across markets or business units.

- Strong project management and stakeholder management capabilities, including the ability to drive workstreams from scoping and analysis through implementation and anchoring.

- Change management skills and the ability to lead through influence in an international stakeholder environment.

- Strong communication skills and the ability to turn complex topics into simple, engaging and actionable messages.

- An analytical mindset with experience in Excel and the ability to build processes on a solid data foundation. Experience in Power BI, AI tools, or similar are beneficial.

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We are looking for a colleague with relevant experience, and the role is scoped at a senior level. You should expect up to 20 days of international travel per year as part of the role.

We believe in a good life

At Demant, we value diversity, equity and inclusion, and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates and aim to ensure a fair, transparent and respectful recruitment process.

We are a company that takes pride in delivering solutions that allow people to live their lives to the fullest. We value diversity, and we offer our employees a healthy work-life balance.

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Do you want to join the team?

We will screen applications on an ongoing basis, so please send your CV and application as soon as possible and no later than October 21st. Please note that we only accept applications through our online recruitment system.

If you have any questions regarding the position, please contact Jacqueline Juncker Stassen, Director, Commercial Excellence ([email protected]).

We look forward to hearing from you.

About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. From hearing care, hearing aids and hearing implants to diagnostic equipment, services and audio solutions, Demant is active and engaged across the hearing healthcare industry. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries, where we create life-changing hearing health solutions as well as high-end audio and video solutions. The William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and is among the 25 most traded stocks.

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