Regional Application & IT Support Officer

The Regional Application & IT Support Officer primarily ensures the smooth operation, uptime, and continuous optimization of the region's core business systems and software applications.

Serving as the key point of contact for application support , the ideal candidate will troubleshoot regional system errors, test new software features, and maintain application health.

Additionally, the role provides secondary technical support to maintain office IT infrastructure and end-user devices.

Key Responsibilities

Applications Support & Systems Optimization (Primary)

- Core Application Troubleshooting

Support internal teams by diagnosing, analysing, and resolving technical bugs and functional issues within core business applications and systems.

- Health Monitoring & Reporting

Conduct daily routine checks, analyse error logs, and generate performance reports to catch and resolve potential application anomalies early.

- System Testing & Deployments

Collaborate closely with the global applications team to execute user acceptance testing (UAT) for new features, upgrades, and critical bug fixes.

- Scripting & Automation

Write and execute data scripts to perform quick system fixes, run ad-hoc queries, and automate repetitive application maintenance tasks.

- Knowledge Management

Maintain, structure, and enrich the Technical Support Knowledge Base to streamline internal troubleshooting workflows.

- Application Access Management

Support requests and issues related to applications access and onboarding.

- Daily routine tasks

Complete the daily tasks assigned such as importing data, daily checks, and alert monitoring

- Support Ticket Management

Ensure that incidents, bugs, or requests are logged in the ticketing system and properly prioritised, triaged and followed through.

IT Infrastructure & End-User Support (Secondary)

- Technical Support

Deliver technical assistance, manage workstation and mobile setups,  and peripherals.

- Lifecycle Management

Manage seamless IT onboarding and offboarding workflows, ensuring correct access permissions and hardware allocation.

- Asset & Documentation Control

Maintain accurate technical documentation for IT processes, alongside up-to-date inventories of hardware, system software, and digital licenses.

Requirements & Qualifications

- Education

Degree in Computing, Computer Science , Information Technology, or related disciplines.

- Experience:

1–3 years of hands-on experience in IT support, with a strong preference for candidates focused on internal business applications and system troubleshooting.

- Fresh graduates with a strong programming foundation are welcome to apply.

- Technical Skills (Applications)

High proficiency or familiarity with scripting and programming (e.g., PowerShell, VBA, Python) and Microsoft SQL queries is highly advantageous.

- Technical Skills (Infrastructure)

Foundational experience with Microsoft Office 365 administration, email analysis, FortiGate firewalls, and general network topologies (Wi-Fi, LAN, IP Phones).

- Mindset

A tech-savvy, growth-oriented professional with a strong eagerness to learn new enterprise platforms and adapt to shifting software trends.

- Communication & Collaboration

Excellent interpersonal skills with professional fluency in English. The ability to communicate in  French or Chinese is a strong advantage.

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