Senior Technical Writer

Company Overview 
10Pearls is a global, purpose-driven AI-Native digital engineering partner (https://10pearls.com/artificial-intelligence/) helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative ‎digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development (https://10pearls.com/software-development/) centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com (https://10pearls.com/).

Role
We are looking for a Senior Technical Writer to own and evolve the developer documentation experience for a growing developer platform. This role will focus on public REST APIs, embedded integrations, webhooks, SDKs, and AI-enabled developer experiences.The ideal candidate is a hands-on technical writer who can independently understand complex technical concepts, collaborate closely with engineers and product managers, and build documentation that enables developers to integrate quickly and successfully.This is a builder role where you will own the documentation strategy, information architecture, quality standards, and overall developer experience.

Responsibilities
- Own the information architecture, content strategy, and quality standards for the developer portal, including guides, API references, recipes, and release notes.
- Audit and improve existing documentation by consolidating duplicate content, identifying gaps, retiring outdated information, and simplifying the path to a developer's first API call.
- Write clear and comprehensive integration guides for complex fintech workflows, including: AP/AR payments and payment states
- Vendor onboarding and BILL Network
- KYC/KYB, compliance, and verification
- Webhooks
- Partner and embedded integrations

- Collaborate with Product and Engineering teams to document new product launches, including OAuth, BILL Elements, MCP, and AI-related developer experiences.
- Create documentation based on PRDs, design documents, Figma files, API specifications, and other technical resources.
- Keep OpenAPI specifications, Postman collections, code samples, and documentation aligned and up to date.
- Optimize documentation for AI-assisted development, including structured content, Markdown output, llms.txt , and content that can be reliably consumed by AI assistants and agents.
- Build and maintain a partner-facing FAQ and self-service documentation to reduce repetitive support requests.
- Establish and maintain style guides, templates, documentation standards, and docs-as-code workflows.
- Work independently with engineers and product managers to gather technical information, identify ambiguities, and ensure documentation accurately reflects the product.
- Prioritize documentation initiatives based on developer needs, product priorities, and business impact.
Requirements
- 7+ years of experience in technical writing, with at least 4 years of experience documenting public REST APIs for external developers.
- Proven experience owning and improving a developer portal or technical documentation platform.
- Strong understanding of APIs and the ability to independently read code and make API calls.
- Hands-on experience with tools such as cURL, Postman, JSON, and at least one programming language such as JavaScript or Python.
- Experience working with OpenAPI specifications.
- Experience with documentation platforms such as ReadMe, Mintlify, Docusaurus, or similar tools.
- Experience with Git-based documentation workflows.
- Strong collaboration skills with the ability to work effectively with engineers, product managers, and other technical stakeholders.
- Ability to work independently, ask the right questions, and challenge unclear or incomplete requirements.
- Strong prioritization and organizational skills, with the ability to manage multiple documentation initiatives.
Nice to Have
- Experience in fintech, payments, financial technology, or embedded finance.
- Experience documenting SDKs, webhooks, or embeddable UI components.
- Experience using AI tools as part of a technical writing workflow.
- Experience creating documentation designed for AI assistants, agents, or LLM consumption.
- Experience with developer experience (DX) metrics or content analytics.
- Familiarity with metrics such as time to first API call and docs-driven support ticket deflection.