About this role
Job Type
Full-time
Description
NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.
Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.
The Member Services Specialist is a hybrid role, meaning it entails a combination of remote work and in-person attendance.
Be part of Lafayette Federal Credit Union, recognized by USA Today as a Top Workplace for three consecutive years (2024–2026)
We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.
Lafayette Federal Credit Union (LFCU) are currently seeking an Assistant Branch Manager (ABM) to join our winning team. As an ABM you will be part of a dynamic team focused on providing credit union members with an unparalleled service experience while proactively seeking opportunities to cross-sell products and services for the betterment of our members. You will also coach and mentor our Member Service Representative because you have a passion for helping others succeed.
You will:
- Contribute to the successful achievement of branch sales goals as set by the Principal Vice President, Business Development.
- Coordinate the day-to-day operations of the branch in accordance with established policies & procedures while ensuring that quality service standards are maintained.
- Perform all duties of a Member Service Representative as needed.
- Act as Branch Manager in his/her absence.
- Respond to questions and/or provide information upon request from members (internal & external).
- Process requests/transactions as appropriate.
- Assist members and potential members in understanding and utilizing Credit Union products and services.
About this role:
You will be working in a stable and consistent environment in a growing organization. You will have a lot of opportunity for growth and progression as you work in teams with an emphasis in training and development of our employees. Our staff enjoys being rewarded for their success and for the value they bring by helping our members achieve financial success in a community oriented and member-focused branch. If you enjoy learning about banking products and services, and interacting with members regularly to improve their relationship with you and the credit union, this is the career for you.
Requirements
Requirements
You must have the ability to maintain a positive and empathetic attitude at all times and be able to communicate with our members through various channels. You will be building and maintaining member relationships and promoting credit union products and services. You must be able to process account transaction requests, work to resolve member inquiries in a timely manner and have full accountability of member requests from inception to resolution. You must be willing and able to do outreach in the community on the behalf of the credit union.
Competencies we’re looking for in this role:
- Integrity
- People Focused
- Accountability
- Communication
- Loyalty
- Adaptability
Qualified candidates will have the following:
- A positive credit standing
Experience
- Six months to two years of similar or related experience.
- A two-year college degree or completion of a specialized course of study at a business or trade school.
- Excellent interpersonal skills.
- Excellent customer service skills.
- Strong business development and/or sales skills.
- Good communication skills, both verbal and written.
Technical Skills:
- Proficiency in MS Outlook, Excel, and Word
Interpersonal Skills:
- Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
- Strong business development and/or sales skills.
- Good communication skills, both verbal and written
Top benefits or perks:
Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:
- Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
- Fully funded deductible (HMO Plan)
- 401k employer matching contribution
- Income protection with life insurance, short and long-term disability
- Paid time off, holiday leave & birthday leave
- Educational assistance
- Commuter benefits program and more!
Location: Discover the perfect blend of career opportunity and quality of life in Rockville, MD Our company is excited to expand this vibrant community, offering you a chance to work and thrive in one of the most sought after locations!
Pay: $60,296.57 - $71,000 annually depending on experience and qualifications .
The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer*EOE/AA/DISABILITY/VETERAN