About this role
This is a hands-on technical role focused on diagnosing, troubleshooting, and resolving real-world IT issues across client environments.
You will:
- Investigate and resolve hardware and software issues (Windows environments)
- Configure and deploy systems (OS installs, user environments, applications)
- Troubleshoot network and endpoint issues at the desktop level
- Work across multiple client environments with different configurations
- Document problems and solutions clearly for repeatability
This is not a script-driven call center role.
You are expected to think, diagnose, and solve .
What Youll Actually Be Doing
- Break down technical problems and identify root causes
- Work tickets end-to-end (not just escalate)
- Build repeatable solutions and improve processes
- Learn new tools and environments quickly
- Balance speed with accuracy
What We Value in This Role
- Strong problem-solving ability (not just following steps)
- Comfort working independently
- Clear, concise written communication
- Attention to technical detail
- Willingness to learn through hands-on experience
Environment
- Fast-moving, but not chaotic
- You will be given ownership of your work
- You are trusted to figure things out before asking for help
- Support is available, but not micromanagement
Growth Path
- Exposure to multiple client environments and systems
- Development into higher-level technical or engineering roles
- Structured learning through our internal Ramp Program
Qualifications
Familiarity with Windows installation procedures, file locations, registry properties
Networking familiarity at the desktop level
Desktop systems and application end user support (Windows 10, 11)
Ability to demonstrate strong written and verbal communications skills
Ability to lift 30 pounds
Occasional local travel required, so a license and transportation is required