Sales Operations Coordinator - Level II

Job Summary:

Supports sales force through reporting, system administration and internal & external data analyses by executing and supporting selected activities under limited supervision.

Key Responsibilities:

Reporting:
Consolidates and distributes sales reports where reporting tasks are repetitive and well documented, under limited supervision.
Gathers and consolidates data from others through existing templates and provides as forecasting input.

System Administration:
Runs repetitive and ad-hoc tasks on systems and tools (e.g. salesforce, WWSPS, BMS, Portal).
Periodically reviews the user-entered data hosted on the systems to ensure completeness under limited supervision.

Data Analyses (Internal & external):
Conducts ad-hoc and repetitive analyses on external sources (e.g. Polk, Dodge, RigDig, etc.).
Researches assigned opportunities through secondary research, compiles and shares findings.
Compiles relevant competitive data from varying resources under limited supervision.
Conducts internal sales analyses (e.g. variances, projections, costing, bundling) where the tasks are well documented.

Basic requirements as below -

Education : BE Mechanical

Experience : Min 2-3 years in Sales for Automotive industry

Location : IOC, Pune

Shift : general

Added advantage : Knowledge of PPAP, APQP, order management, Sample dispatch, receivables, demand planning

Joining : immediately

Customer Management -

- Act as the primary point of contact for customer inquiries and routine communications.
- Coordinate customer requirements with sales, operations, supply chain, finance, and engineering teams.
- Maintain strong customer relationships and ensure timely issue resolution

Order Management -

- Process and monitor customer orders from receipt to delivery.
- Track order status and communicate updates to customers and internal stakeholders.
- Ensure accurate order entry and documentation in ERP/CRM systems

Sales Support
- Prepare quotations, proposals, presentations, and sales reports.
- Support the sales team with data analysis, demand forecasting, and opportunity tracking.
- Maintain customer databases and sales records.

Supply Chain Coordination
- Coordinate production, inventory, and logistics teams to ensure timely deliveries.
- Monitor demand fluctuations and support supply planning activities.
- Escalate potential supply risks and drive mitigation actions.

Commercial Support
- Follow up on pricing approvals, contracts, and commercial agreements.
- Support invoice reconciliation, payment follow-up, and credit note tracking.
- Assist in margin improvement and cost recovery initiatives.

Reporting & Analysis
- Generate weekly and monthly sales reports.
- Track sales performance, order backlog, demand trends, and customer KPIs.
- Provide management updates on key business metrics and action plans.

Required Skills
- Strong communication and coordination skills.
- Customer-focused approach.
- Proficiency in MS Excel, PowerPoint, and ERP/CRM systems.
- Analytical and problem-solving abilities.
- Ability to manage multiple priorities and stakeholders.

Key Performance Indicators (KPIs)
- On-time order processing and delivery.
- Customer satisfaction and responsiveness.
- Sales forecast accuracy.
- Order backlog management.
- Timely closure of customer issues.
- Achievement of revenue and margin support objectives.