Manager/Customer war room

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

- Engineer audio systems and integrated technology platforms that augment the driving experience
- Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
- Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

The Manager, Customer War Room & Material Shortage Crisis Management will act as an individual contributor and Project Leader within HARMAN's Global Supply organization , created to own and lead customer war rooms for critical material shortage situations and ensure structured crisis management across affected commodities, suppliers, plants, programs, and customers.

The role provides clear ownership for customer-facing crisis leadership by setting up, leading, and driving customer war rooms from issue intake through mitigation execution, decision alignment, escalation, and customer communication. The role sets direction, enables critical decision-making across parallel workstreams, and orchestrates cross-functional teams spanning Category Management, Supply Chain Planning, Critical Parts Management, Engineering, Manufacturing, Finance, Legal, Sales, Program Management, and Customer Communication.

This role is designed to provide strong operational leadership during customer-impacting shortage situations, ensuring that mitigation actions, risk transparency, and decision needs are managed consistently and with clear ownership across internal stakeholders and customer interfaces.

In times of market stability, the role will lead and support critical supply chain projects with high business impact, ensuring effective execution and sustainable results.

This role reports into the Global Supply Chain Management Finished good planning lead and requires seniority, robustness, strong cross-functional leadership, and the credibility to operate and escalate at senior executive level.

What You Will Do

- Supports Finished Goods Planning activities to ensure material availability and customer demand fulfillment.
- Identifies and analyzes supply chain risks related to material shortages, supplier constraints, and production interruptions.
- Coordinates cross-functional actions required to mitigate supply risks and ensure continuity of supply.
- Organizes and facilitates operational review meetings, including War Room and Delivery Pulse discussions.
- Tracks escalation actions and monitors closure status of agreed mitigation plans.
- Maintains regular reporting on supply risks, shortages, action plans, and recovery progress.
- Consolidates information from multiple stakeholders and provides timely updates to management teams.
- Supports SIOP and operational planning processes through supply chain analysis and risk assessment.
- Leads continuous improvement initiatives focused on supply visibility, escalation management, and planning effectiveness.
- Utilizes SAP, IBP, and analytical tools to monitor KPIs and support data-driven decision-making.

What You Need

- Bachelor/Master’s in supply chain related fields and Certifications from accredited bodies such as ASCM preferred.
- 5+ years of experience in the field of Supply chain & operations planning
- Expert knowledge of automotive industry including supply chain dynamics with at least 3+ years automotive experience
- Experience in supply planning, material planning, demand planning, production planning, or related roles
- Proficiency in using supply chain planning software, enterprise resource planning (ERP) systems, and data analytics tools.
- Excellent analytical skills to interpret data, identify trends, and make informed decisions to optimize supply planning.
- Strong communication and interpersonal skills to collaborate effectively internal stakeholders.
- Detail-oriented mindset with the ability to manage multiple priorities and meet deadlines in a dynamic environment.
- Problem-solving orientation with a proactive approach to addressing supply chain challenges.
- Adaptable and resilient, able to navigate changing business requirements and supply chain dynamics.
- Experience in leading or coordinating cross-functional supply shortage resolution meetings involving Planning, Procurement, Manufacturing, Logistics and Customer teams.
- Proven experience in managing material shortages, supply disruptions and escalation processes in a complex manufacturing environment.
- Experience in driving action tracking, risk mitigation plans and supply recovery activities.
- Experience working in a regional or global supply planning organization with multiple plants and customer locations.

- undefined

What You Can Expect

- A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
- Access to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others)
- Learning and development opportunities through our award-winning HARMAN University programs
- Wellness benefits designed to support your overall well-being
- Tuition reimbursement support
- Access to the HARMAN campus fitness center and cafeteria, where available
- An inclusive and diverse work environment that supports both your professional and personal development

#LI-Hybrid

#LI-AB5

Pay Transparency
The above represents the annual gross base salary range for this role.
Variable compensation and allowances: Dependent on the position offered, other forms of compensation may also be available, such as quarterly or annual bonus pay, commission payments, long term incentive compensation, or certain allowances. Further details will be made available as part of the recruitment process.
How we set pay: The pay posted is a reasonable estimate of the wage range anticipated for this position. Pay is determined using objective, job-related criteria such as relevant experience, skills, role scope/responsibilities, and location-based market factors (where applicable). In appropriate circumstances, based on objective, job-related factors, the final determination on pay may deviate from the posted range.
Pay history: Please do not include current or past pay information in your application. We do not request pay history as part of our recruitment process.
Benefits: HARMAN is interested in supporting the health and wellbeing of employees and offers a range of benefits. Offerings vary by country and employment arrangement and reflect a combination of statutory requirements and company-provided programs. These may include paid time off and holidays, sick and family leave, as well as health and wellbeing support and retirement or savings plans where applicable, along with other locally relevant benefits. Further details will be made available as part of the recruitment process.

About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you’re ready to innovate and do work that makes a lasting impact, join our talent community today! (https://harmanglobal.avature.net/talentcommunity)

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected]. (mailto:[email protected])
You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com (https://www.harman.com))
HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected] (mailto:[email protected]). Requests will be considered on a case-by-case basis in accordance with applicable law.